Customer Service Advisor - Total Platform

Customer Service Advisor - Total Platform Market Harborough, England

Next PLC
Full Time Market Harborough, England 10.6 - 11.24 GBP HOURLY Today
Job description

Customer Service Advisor - Total Platform

Rate of pay/Salary: £10.60 per hour with potential to increase to £11.24 per hour subject to a successful probation period

Shift:

Shift 1: Sun-Thurs (Sun 8am-4pm, Mon-Weds 10am-6pm, Thurs 12pm-6pm) *

Shift 2: Tues-Sat (Tues 12pm-6pm, Weds-Fri 10am-6pm, Sat 8am-4pm) *

Location: Joules Head Office: The Barn, Rockingham Rd, Market Harborough, LE16 7QD

Contract: Permanent

Training: This role will require 3 weeks training on site. Training dates 11/09/REPLACEMENT_STRING29/09/2023.

Hybrid role: Working from home with 1 day a week in the office required.

About the team:

You will be working for NEXT supporting our Total Platform clients. NEXT Total Platform gives partner brands our NEXT technology, expertise, knowledge and exceptional customer service skills in order to better serve their customers. Currently, our Total Platform partnerings are with Laura Ashley, Victoria’s Secret, Reiss, Gap and JoJo Maman Bébé and this is still growing!

Our newest collaboration is with Joules and as part of this team you will be employed by NEXT whilst primarily supporting our Total Platform customers.

You'll be multi-trained as our Total Platform team manage incoming calls, live chats and emails from customers across all of our partner brands. We regularly handle approximately 8500 contacts a week. Team sizes average around 13-15 people and our Team Managers provide that support system that is so important in a workplace. It's a warm, friendly environment where everyone is made to feel part of the NEXT family.

What you’ll be doing:

Have you ever had an issue and thought you could have provided better customer service than the one you received? Exceptional customer service is the key to happy customers - this is your chance to provide the service you've always hoped to be given yourself when you shop online.

  • You will be multi-handling calls for all of our Total Platform partner brand:
  • Give exceptional customer service by truly listening to the customer and resolving their queries
  • Treat every customer like it’s your first and only customer that day
  • Navigate through various computer systems, liaise with other teams across NEXT if required
  • Work to set Key Performance Indicators and Standard Level Agreements
  • Engage with customers and colleagues, creating a people focused work culture.

Who are we looking for?

We are looking for people who are as passionate about customer service as we are and who have ideally worked in a contact centre before. However, don’t worry if you don’t have this experience, we are happy to consider people who thrive in helping others, whether this has been in retail or hospitality. We provide 3 weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.

Benefits:

  • Quarterly bonuses
  • Optional overtime to boost your salary
  • Access to staff shops with NEXT and branded clothes discounted by up to 75%
  • Great pension scheme
  • 25% discount on all NEXT merchandise
  • Fantastic NEXT sharesave scheme
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
  • Access a 24/7 digital GP and other free health and wellbeing services

Who are we?

You know NEXT, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus NEXT Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

NEXT have 4 key areas to our business; Contact Centres (Online), Head Office, Warehouse & Distribution, and Retail.

This role is with our Online teams, who are immensely passionate about delivering exceptional customer service, helping to support our wider teams to resolve any queries our customers may have - and that's why we’re looking for people who have the same enthusiasm to make the shopping experience better for our customers - because it really is the people in our contact centres that make a difference.

What's next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without NEXT sponsorship.

*You must be able to commit to full time training and during our peak trading periods you’ll also be required to work an additional 6 hours for 20 weeks of the year.

Job Types: Full-time, Permanent

Salary: £10.60-£11.24 per hour

Benefits:

  • Canteen
  • Employee discount
  • Free flu jabs
  • Health & wellbeing programme
  • On-site parking
  • Store discount
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Quarterly bonus

Ability to commute/relocate:

  • Market Harborough: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Work Location: Hybrid remote in Market Harborough

Reference ID: 47318
Expected start date: 11/09/2023

Customer Service Advisor - Total Platform
Next PLC

careers.next.co.uk
Enderby, United Kingdom
Simon Wolfson
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1982
Related Jobs

All Related Listed jobs

Accounts Assistant- German Speaker
EG Group Blackburn, England 24000 GBP ANNUAL Today

In this role you will be part of the Accounts Payable Team and you responsible for efficiently & accurately processing invoices and handling finance queries.

team member
East Midlands Education Trust Mansfield, England 24496 - 23194 GBP ANNUAL Today

Technology Technician/Site Team Member

Scale 4, Points 9 - 12: £23,194 - 24,496 per annum

Required from...

Multi Drop Delivery Driver
GTK Logistics Ltd Newport, Newport, Wales 11.25 - 15 GBP HOURLY Today

Looking for an *experienced *self-employed multi-drop delivery & collection driver for a reputable, leading UK delivery firm. Job Types: Full-time, Permanent.

team member
Newk's Eatery Jackson, MS 20800 - USD HOURLY Today

Server/Cashier

Hiring Immediately for all shifts!


The Front of House Partner is the face of the...

Hotel Night Porter
Mercure Perth Perth, Scotland 22296 - 29400 GBP ANNUAL Today

You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a