Customer Service Advisor - Summer Temp Wrexham, Wales
Job description
We're looking for experienced Customer Service Advisors to join us on a temporary basis. This role could be ideal for students looking for temporary work during the Summer.
THE ROLE:
- You will be responding to queries for our vast product range on various platforms.
- You will have full ownership of customer queries, where possible resolving issues first time and maximising the potential each time.
- You’ll be delivering a fantastic experience on the phone, via email, and live chat.
- You will work alongside your colleagues to spot and monitor trends in queries, continuously suggesting ways to improve our service and ensure that the best experience is given to all customers.
- You will make sure all customers’ needs are met, providing helpful advice and support, going the extra mile to ensure that the customer leaves happy to recommend and return.
- There will also be a range of administrative duties, including courier shipment preparation and processing.
WHAT YOU'LL NEED TO SHOW US:
- Conducting yourself in a professional manor at all times, with a great level of energy and interest in each customer encounter.
- You have an enthusiastic, positive, can do attitude.
- Your communication skills, both written and verbal, are excellent and you’ve got the highest attention to detail.
- You'll thrive in fast-paced, changeable environments.
- You’ve got the confidence to make real time decisions, think on the spot and initiate action.
WHAT WE VALUE:
Our mission is to become the world’s leading sports equipment retailer. Nothing excites us more than finding hungry, talented individuals and unleashing them in a team capable of achieving incredible things. So, what do we look for in our hires? Well, Net World Sports is a pretty unique place to work. Our people create our culture, here’s just some of the things we value in our people:
- Good attitude – reliability, accountability and a positive attitude goes a long way!
- Be respectful - treat and speak to each other with respect. Be present, stick to deadlines and be respectful of other people’s time.
- Hard working – don’t be afraid of hard work, roll your sleeves up and get involved.
- Approachable – be friendly, kind and willing to help others.
- Supportive – encourage and support each other to do our best!
- Adventurous – we like to find creative solutions and play by our own rules.
- Transparent - Open and honest communication with others and with ourselves.
WHAT'S IN IT FOR YOU
- Summer and Christmas Parties-because one party is never enough!
- An extra day off for your birthday-have the day off, on us
- Additional holidays with length of service-earn an extra 5 days off
- Help to buy house deposit scheme-we’ll help you purchase your first home and get on the property ladder
- To be a part of a fast-growing, family business-get involved, share your ideas and be a part of our family
- Health & wellbeing programmes-to support your mental health and wellbeing
- Charity events-we give back wherever possible, supporting local charity Hope House amongst many others
- Social events-we’re a sociable bunch and like any excuse for competition, from go karting to paint balling, boat races to quiz night
- Bike to Work scheme-to help you stay active
- Employee loyalty rewards-we celebrate big milestones with big surprises
- Employee discount- enjoy a discount on our huge product range for you, your friends and family
Shifts available:
- 9.00am - 5.30pm, Monday – Friday
Due to the nature of this role you will be needed full time on site at our head offices in Wrexham. We require an immediate start, so applicants must be able to reliably commute to Wrexham Industrial Estate and must be eligible to work in the UK
Job Type: Temporary contract
Benefits:
- Additional leave
- Company events
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Wrexham Industrial Estate, LL13 9UT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
