Customer Service Advisor (student accommodation) Swansea, Wales
Job description
Prime Student Living is a market-leading student accommodation, lettings and operational management company with over 10 years’ experience delivering high quality, safe homes to students across the UK and Europe.
Job purpose:
Working as part of a small on-site property team you will provide a first-class front of house customer service to the students, ensuring that their stay with Prime Student Living is one that they will remember and want to return to.
We are now looking to recruit 2x Customer Service Advisors at our site in Swansea. This is a part-time role of one 16 hour per week and one 22.5 hours per week. Working Monday to Friday with hours to be agreed by the Property Manager.
Principle responsibilities:
- Provide a friendly and welcoming front of house service that make our students feel like they're in a home away from home.
- Assist with the sales process of rooms to prospective new students, taking deposits and dealing with the general administration of bookings.
- Assisting with the check in of students to the building, providing a smooth check-in service to meet the needs to the customer.
- Dealing with customer queries and complaints in a proactive and calm manner, escalating where necessary.
- Co-ordinating the running of student social events and social media platforms on site to provide an enhanced customer experience.
- Co-ordinating and overseeing student wellbeing and health and safety in line with property compliance standards
- Responsible for rent collection and passing to credit control when necessary
- Coordinating, processing and reporting on sales, rent, security deposits.
- Recording all maintenance issues and supporting the Property Manager in allocating job lists.
- Act as an ambassador for the city and provide students with advice and support on local services and amenities.
- Assist the Property Manager and Prime marketing team in attending student housing fair and events, managing the property show flat and other such events that market the property.
- Assist in showing potential new students around the building.
- Work our live chat system for any online queries.
Person specification:
- Previous experience in delivering excellent front of house service.
- Experience in working with booking systems (such as StarRez, TCAS), or customer relationship management systems (CRM’s)
- A good level of general administration experience
- Knowledge of compliance requirements for managing a building
- Demonstrable experience using Microsoft Office – Excel and Word
Behaviours:
- Friendly and approachable at all times.
- Good level communication and interpersonal skills.
- Teamwork and the ability to foster good working relationships.
- Patience and calm in their approach to dealing with customers.
- Accountable and confident to take decisions when working alone.
- Personally, credible when dealing with customers.
Desirable:
- Qualified in a property or real estate related qualification
- IOSH – managing safely
- First Aid trained
- Mental Health First aider
- Suicide intervention training
In return this role attracts a competitive hourly rate of £11.58, 25 days pro rata holiday.
Job Types: Permanent, Part-time
Part-time hours: 22.5 per week
Salary: £11.58 per hour
Benefits:
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 02/10/2023
