Customer Service Advisor - Remote Remote
Job description
BCA are looking for reliable and professional individuals, who are passionate about providing the very best customer service, to join our family
Job Title: Central Customer Service Advisor – Full time Permanent contract
Location: Hybrid – BCA Birmingham (Birmingham Business Park, Solihull Parkway)/ Home
Salary: £20,000-£25,000 dependent on experience + up to 8% bonus per quarter!
We also offer a £500 award on successful completion of your 6 month probation period through our benefits platform
Competitive holiday allowance
Employee benefits
Hours:
40 hours per week over 5 days, 9 hours per day (inc 1 hour unpaid lunch break)
Shifts are on a rolling basis between the hours of 08:00 – 19:00 Monday-Friday, 08:30 – 17:30 Saturday & Sunday
Who are we?
The UK’s leading vehicle remarketing business connecting buyers and sellers. The backbone of the UK’s automotive supply chain.
We value our people and believe that they are the best in the business, they are friendly, expert, and professional.
Our Customer Service Adviser role is:
To value and recognise our customer’s needs, working to deliver excellent customer service. Ensuring that we achieve customer satisfaction by holding quality, friendly conversations. Giving first point of contact resolution via telephone & email
Your Main Duties & Responsibilities will be:
- To provide support to customers with post sale enquiries, giving the best possible customer journey.
- To resolve a wide range of customer requests at the first point of contact via telephone, email or live chat
- Accurately documenting conversations and tasks
- Ensuring customer details held on file are up to date and accurate.
- Liaising between internal departments and customers.
- Growing and adding to your skill sets via training as you gain experience
To be successful in the role you will be:
- Able to demonstrate strong Customer Service skills (listening, communication, empathy, problem solving).
- Experienced in working within a customer focused role in a fast-paced environment
- Effective at working as part of a team and confident working as an individual
- Skilled with the ability to work with multiple systems
- Positive in your attitude, displaying a natural curiosity to explore and identify all of the customers’ needs by using your fact finding skills
- Able to handle difficult conversations & situations in a calm and confident manner
- Organised and reliable with good time management.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
