WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.

• The successful candidate will provide an effortless customer journey and experience to our Priority and Trade customers.
• As part of the role, you will be giving exceptional service to B2B and B2C within agreed SLA’s.
• You will be working in a multiskilled environment which includes appointment booking and offering Spares support as a base line function.
• On a daily basis you will be providing effective responses to both email queries and telephone calls.
• A key requirement is to promote a positive image of Vaillant Service to all customers and colleagues.
• Take ownership of requests through to fruition, delivering on promises made.

• Previous experience of delivering customer service at an exceptional level and computer literacy skills are essential for this role.
• You are highly motivated with the ability to work well either alone or as part of a team.
• Excellent communication skills with the ability to multitask and prioritise.
• Self-starting with a positive outlook, determination, and passion to succeed.
• Demonstrate the aptitude and attitude to drive high standards and achieve targets.
• Self-motivating with exceptional organisational skills.

• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
• On site we have free a subsidised bistro which provides meal options and refreshments during the day.
• We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
• We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.