Customer Service Advisor Order Processing

Customer Service Advisor Order Processing Bracknell, England

Accord for Resource Solutions (GSC)
Full Time Bracknell, England 12.5 GBP HOURLY Today
Job description

Job description

Rate: £12.50 per hour

Contract Length: 12 months with the view of this being extended long term

Location: Bracknell,

Hours: 37 hours per week (Monday to Thursday 9am-5pm, Friday 9am - 4.30pm/5pm dependant on call rota)

Hybrid working model - 2 days in the office, 3 from home - during training period there will be an expectation to be in the office full time initially

The main aim and primary function of this role is split into 2 parts.

Order Processing:
Taking orders over the phone and via email and processing using internal systems and liaising with various departments to ensure all orders are taken, picked and delivered correctly.

-Accurate manual order entry within GRP system
-Carry out 4 eyes quality check on colleagues orders
-Releasing orders and generate outbound messages to 3PL providers
-Upgrading delivery routes to meet customer expectations
-Identifying order related issues and escalate to CSTL’s in a timely manner to avoid order delay

Enquiries:

To handle all pre-delivery and order related enquiries received via email, fax and/or telephone efficiently and within a timely manner to ensure satisfactory resolution. Achieve this by:

-Answering incoming calls and making call backs
-Responding to emails and faxes received into shared mailboxes
-Managing Order acknowledgment failures

Job Types: Full-time, Temporary contract

Contract length: 12 months

Salary: £12.50 per hour

Benefits:

Job Types: Permanent, Temporary contract, Fixed term contract
Contract length: 12 months

Salary: £12.50 per hour

Benefits:

  • Canteen
  • Flexitime
  • On-site parking
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday
  • No weekends

Work Location: Hybrid remote in Bracknell

Customer Service Advisor Order Processing
Accord for Resource Solutions (GSC)

Related Jobs

All Related Listed jobs

Food & Beverage Assistant
The Liner Hotel, Liverpool Liverpool, England 9.17 - 9.5 GBP HOURLY Today

Dealing with table bookings using the computer system and handling e-mails. Serving food & beverage ensuring all of our guests have a thoroughly enjoyable

customer relations
UNIFORM DIRECT Lincoln, England 25137 - 15174 GBP ANNUAL Today

Office Assistant/Customer Service Operator

Please only apply if you can commit to working fulltime our busiest period is June 1st until end...

Production Operative/Packer
Bennett Potatoes Ltd Brigg Today

FOOD PRODUCTION OPERATIVES SCUNTHORPE AREAWe are currently recruiting Production operatives to join us, as our business continues to expand. Come and join our team to enjoy a good working...

Hair Fibre Scientist
Unilever Bebington, England 25411 - 39134 GBP ANNUAL Today

They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.

Head of Customer Support
Newcastle Building Society Newcastle upon Tyne, England 85000 GBP ANNUAL Today

Youll ensure that change supports the operational strategy, and lands and embeds successfully within the Customer Service Centre and wider operational teams