Customer Service Advisor - Nights Bristol, England
Job description
Company description
Developing cutting edge technologies to provide solutions to our clients’ everyday problems from a real world, hands on perspective.
OpusApeiro has seen significant growth over the last 12 months so the successful candidates will be joining the business at a very opportune time with room to progress if that is what you are looking for.
Job description
We are in the process of expanding our service provision and require Customer Service Advisors to join our Service Desk in Bristol.
You will be responsible for monitoring our clients’ personnel, handling calls and providing technical support. The ideal candidate will be a friendly and positive person and be confident and pleasant on the phone, remaining calm and helpful during busy periods.
As a lot of computer usage is required, you will feel ‘at home’ and confident using different software packages and tools.
Candidates from all backgrounds are welcome - people from customer service, light technical, help desk or similar environments would be well suited to the role.
Duties will include:
- Dealing with immediate problems and client requests.
- Handling incoming and outgoing telephone calls, including alarm callouts and customer enquiries.
- General administration.
- Tasking jobs to mobile patrol officers & supervisors.
- Updating our internal systems with cover and making calls to cover clients' staff requirements at short notice.
- Provision of first level support to clients for our wider product and service offering.
- Providing support to our clients, their staff and their clients for use of our products and services.
- Once fully conversant with our systems and services, members of the Support team may be responsible for carrying out client and user training as booked by the training coordinators. This will provide scope for pay progression.
Skills and Experience
- Someone who is vigilant and has good attention to detail.
- Ability to stay composed when handling incidents.
- Must be confident in the use of Windows Platforms and associated software. Ideally Apply devices too.
- Confident, friendly and helpful telephone manner.
- Excellent spoken and written communication skills (English).
- Ability to multitask and prioritise workload.
- Willingness to understand Software Development process.
- Excellent problem-solving skills, ideally technically aware.
- We will Screen you in line with BS7858 and conduct a DBS Check
Remuneration and Hours
We operate a 24/7 manned control and customer service centre. Various night shifts and hours are available 7 days a week to the successful applicant
We can offer a range of shift patterns between 19:30 and 07:30 ranging from between 24 and 48 hours per week.
Increased holiday allowance equating to 30 days per year for full time contracts.
Increased company sick pay.
On-site parking.
Job Types: Full-time, Part-time
Salary: Up to £32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- 12 hour shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Experience:
- IT Support: 1 year (preferred)
Work Location: In person
Reference ID: Bristol Support Nights
