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We are looking for experienced Customer Care Advisors to join our contact centre to represent our client, a luxury cosmetic brand.

This role is a fixed term contract from 30/10/2023 until 31/12/2023.

What will I do in the role?

• First point of contact for all customer enquiries
• To provide sales through service, including order processing and upselling additional products
• Brand ambassador for your client, upholding the values/expectations of this luxury brand.
• Provide outstanding customer service across telephone, social media, web chat and e-mail
• Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica

What do I need?

• Experience of working in customer service is essential, ideally within a contact centre or retail environment
• A passion for the beauty industry is highly desirable
• Experience of sales through service would be an advantage
• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Strong written and verbal communication skills
• Experience of working in a customer facing environment
• Ability to work well within a team
• Confident IT skills

What will I be paid?

Pay rate: £10.90 per hour

Working Hours

• Shifts are on a rota basis between the core hours 8:00am-11:00pm (weekends are included so you must be flexible)
• 40 hours per week

Homeworking Eligibility

• Please refer to the following links to ensure your laptop/pc has the current supported systems:
  
  Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
  Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
  macOS - Apple macOS | endoflife.date

Minimum Speed Requirements:

• Ping ms Maximum 20ms
• DOWNLOAD Mbps Minimum 20 MBps
• UPLOAD Mbps Minimum 5Mbps

Start Date: 30/10/2023

What’s amazing about the role and Ventrica team?

• Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for temporary staff
• Company pension scheme
• Reimbursement on eye tests
• Employee Assistance Programme, 24/7 with counselling sessions
• We love our planet so after your probation we gift you a tree to grow in our Ventrica forest
• We care about our communities, our Charity Champions get involved by making a difference
• We recognise our colleagues with monthly peer recognition and awards schemes by celebrating success every week with our shout outs
• Our Diversity Champions are part of our colleague community
• Our Menopause Champions are trained and offer support
• Mental Health First Aiders
• All new parents receive a Baby Hamper

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards