Customer service Advisor - Home Department Leicester, England
Job description
Job description
Home Department - Customer Service Advisor – Contact Centre , Enderby,Leicester LE19
Shifts:
Shift 1 Wednesday 8 am -2pm & Thursday - Saturday 8am-6pm (34.5 Hours per week* )
Shift 2 Wednesday 9am - 3pm & Thursday to Saturday 9am -7pm (34.5 Hours per week*)
Shift 3 Wednesday 10 am - 4pm & Thursday & Friday 10 am - 8pm & Saturday 9am -7pm(34.5 Hours per week*)
Shift 4 Wednesday 11 am - 5pm & Thursday & Friday 10 am - 8pm & Saturday 9am -7pm(34.5Hours per week*)
There may also be an option to have some flexibility with the above shifts. We are looking for a minimum of 30 Hours per week Maximum of 36 Hours. Shift MUST include working a 9am -7pm on a Saturday. To be discussed further at interview.
Salary: Base pay £10.63 per hour (up to £19,899 pro rata) plus an additional £1 per hour for working weekends, + performance related bonus that averages 6% per year quarterly
Base pay rising to £11.33 after 6 months successful probation period is completed. This increases to £12.47 per hour, once you have met a certain skill set within the role
*During our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year.
Full time training Monday to Friday 9 am -5pm to commence March 27th 2023 for 2 weeks. First part of training Training to be held at our Evington contact centre location LE5
Benefits:
- Full training and exciting opportunities for further career progression
- Free onsite parking
- Optional overtime to boost your salary
- Onsite staff shops with Next and branded clothes discounted by up to 75%
- Great pension scheme
- 25% discount on all Next merchandise
- Fantastic Next sharesave scheme
- An opportunity to enhance your salary through our competitive bonus scheme!
If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we are committed to providing a friendly, helpful service to our online customers that contact Next. This could be booking in a delivery or dealing with a customer who has eagerly awaited delivery of their furniture, only for it to arrive faulty. In every instance, you’ll put the customer first.
This is a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. Our call centre in Enderby (Head office) offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next Online family.
We are looking for people who are not only passionate about customer service but can think outside the box. We need people who understand how exciting it should be to invest time and money dressing a Home but can empathise when things don’t quite go to plan. If you have a love for all things related to building a home, this could be the role for you.
We provide 3 weeks full time paid training (split over 2 sessions) followed by sponsor support immediately after training, to help you consolidate your learning & put your skills into practice.
You’ll also be required to:
- Give exceptional customer service by truly listening to the customer and resolving their queries
- Treat every customer like it’s your first and only customer that day
- Navigate through various computer systems, liaise with other teams across Next if required
- Work to set Key Performance Indicators and Standard Level Agreements.
- Engage with customers and colleagues, creating a people focused work culture.
*During our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year.
Full time training to commence March 27th 2023.
About you:
You'll have experience of working in Customer Services, ideally within a call centre environment.
- You'll have experience of working in Customer Services, ideally within a call centre environment.
- You’ll be a natural problem solver with the ability to think outside of the box.
- Be a confident decision maker who takes full accountability for their actions.
- Be able to communicate in a confident, clear and friendly manner.
- Enjoy providing exceptional customer service.
- Have the ability to remain calm under pressure.
- Have good literacy and numeracy skills.
- In order to apply for this position you must not have had an unsuccessful application for a similar role within Next in the last 6 months.
- This role is 100% customer service orientated with no sales targets!
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy.
In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.
What's Next?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without NEXT sponsorship
Job Types: Full-time, Part-time, Permanent
Part-time hours: 30-36 per week
Salary: From £10.63 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 10 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: 36256 #NextLeicester
Expected start date: 27/03/2023
