Customer Service Advisor (Full-time) Bristol, England
Job description
At Vivo Life, we create award-winning, nutritionist approved functional foods for a healthier body, mind and planet.
We are recruiting for a Customer Service Advisor (AKA Happiness Engineer) here at Vivo Life and we are looking for an innovative and passionate individual to join us!
What’s in it for you?
We feel that when recruiting someone to join Vivo, they should want to join our team as much as we want them to, so it is really important to us that this is the right role for you!
Vivo are a team of freethinkers who value honesty, integrity and free thinking, as well as adopting the concept that any work that we do is going to leave a positive impact.
Salary- £21,674
This is a hybrid role, with regular meetings in Bristol, as well as working from home. You are expected to have the ability to work from home when applying for this position.
- Holiday 25 days plus bank holidays
- Private medical insurance (after successful probation)
- Paid Charity Day
- Employee discounts
- Dedicated monthly training time allocation
- Flexible working hours (Monday-Friday 40hrs a week)
- Profit Related Pay Plan
At Vivo Life, we know that recruiting the best people means accessing the widest possible network of that talent. We value a diverse workforce, Women, people of colour, people with disabilities and members of the LGBTQ community are strongly encouraged to apply.
Why is this role important to us? As our Customer Service Agent you will be responsible for consistently delivering outstanding Customer Service experience to our worldwide community of passionate customers, ensuring that every single customer feels empowered, happy and cared for.
But what will this role actually do day to day?
You will have a brilliant understanding of who Vivo Life are, what our products do and how our customers can use them to support and educate our customer base.
Communication with customers from all areas of our community (UK, EU, US and Canada- maybe more soon) with queries through our different channels, currently live chats, emails and social media enquiries.
Liaise with our warehouse team on the ground in Glastonbury regarding order enquiries.
Report back on your weekly KPIs and give us feedback on whether there are any ways of working that could improve the service we offer.
Support the wider Happiness engineer team with any project work in line with our customer service strategy on an adhoc basis.
Happy to get stuck in and take on new challenges!
OUR MISSION - is to create a healthier, kinder and more sustainable future for people, planet and animals
Agencies are politely asked not to contact Vivo regarding this role
Job Type: Full-time
Salary: £21,674.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Private medical insurance
- Profit sharing
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- BRISTOL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please outline what makes you the best candidate for this role.
- If we asked you which product out of our product range you are, what would you say and why?
Work Location: Hybrid remote in BRISTOL
