Customer Service Advisor (Full-time) London, England
Job description
About us
We aim to connect competitive candidates to high level employment positions. We engage skilful and diverse talents from all backgrounds and work sectors. Eligible candidates will fulfil and exemplify the agency’s positive, confident and authentic work values. Our departments help candidates discover potential future permanent placements or secure consistent temporary work required by adaptive lifestyle demands and fit client needs. Our sector specialisations are dedicated to match band 5-8 experienced medical professionals to national grade and sought out institutions. Aiming to employ professionals continuing practice with lifestyle fluidity. .
Our work environment includes:
- Modern office setting
- Flexible working hours
- International workforce
- Growth opportunities
Job Description: Customer Service Representative
Location: Hackney, London
Band: SC5
Responsibilities:
-To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact
-To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service.
- Answer incoming calls and respond to customer inquiries promptly and professionally
- Assist customers with account inquiries, transactions, and problem resolution
- Maintain accurate and detailed customer records
- Collaborate with other team members to analyze customer needs and provide appropriate solutions
- Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries
- Follow company policies and procedures to ensure compliance with regulatory requirements
Qualifications:
- High school diploma or equivalent required; college degree preferred
- Previous experience in customer service or a related field is a plus
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Ability to work well in a team environment and collaborate effectively with colleagues
- Proficient computer skills, including knowledge of MS Office Suite
- Familiarity with financial services and the ability to analyze market trends is a bonus
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
To apply, please submit your resume and cover letter highlighting your relevant experience in customer service.
Job Types: Full-time, Temp to perm
Contract length: 3 months
Salary: From £15.64 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Transport links
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please detail your word document and spreadsheet experience and any other IT experience
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 10/09/2023
