Customer Service Advisor FTC - Outbound (Remote) Remote
Job description
We are currently recruiting experienced Home Based Customer Service Advisors to start immediately on a FTC until 26th April.
What will I do in the role?
Within this role you will be handling outbound calls to volunteers to advise and answer any questions that they may have.
What do I need?
You will be an excellent communicator, both written and verbal, along with great listening skills. You will be highly resilient with a calm disposition and able to demonstrate an empathetic approach to quickly forge a strong rapport with every customer.
What will I be paid?
Pay rate: £9.90 per hour
Working Hours
- Shift patterns between 9:00am to 5:00pm Monday to Friday and between 10:00am to 4:00pm on Saturday.
- Full time – 40 hours per week
- FTC until 26th April
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
Start Date: ASAP
What’s amazing about the role and Ventrica team?
- Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for temporary staff
- Company pension scheme
- Reimbursement on eye tests
- Employee Assistance Programme, 24/7 with counselling sessions
- We love our planet so after your probation we gift you a tree to grow in our Ventrica forest
- We care about our communities, our Charity Champions get involved by making a difference
- We recognise our colleagues with monthly peer recognition and awards schemes by celebrating success every week with our shout outs
- Our Diversity Champions are part of our colleague community
- Our Menopause Champions are trained and offer support
- Mental Health First Aiders
- All new parents receive a Baby Hamper
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards
