Customer Service Advisor (FT)

Customer Service Advisor (FT) Leicester, England

Recra Consulting
Full Time Leicester, England 24000 GBP ANNUAL Today
Job description

Recra is currently recruiting for a Customer Service Advisor for their well-known client within the LE4, this business is a market-leading and fast-growing business. It is an ideal time to join a business that could offer future progression and development.

Job Details:
  • The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one.
  • You need to be passionate about listening to customers, communicating with customers effectively, and taking ownership of their queries through to a successful conclusion.

Your Main Responsibilities will be:
  • Answering calls and emails as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.
  • Manage any queries, feedback, or escalations with manufacturers or third-party delivery companies.
  • Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
  • Ensure each customer has a positive experience and will become a repeat customer.
  • Deal with day-to-day administrative tasks within the department.
  • To optimize the performance of the Customer Services Team by continually improving our customer's experiences.
  • Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.

About You:
  • We are looking for someone with a genuine desire to go beyond to provide exceptional customer service and someone with experience in communicating with customers effectively via various channels.
  • You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business.
  • Exceptional attention to detail, proven general IT skills, and someone who can work individually, or as part of a close-knit team is a must.
  • Ideally 3+ years experience in Customer Service and complaints handling.

Hours of work:
  • Monday to Friday 9 am - 5:30 pm for 3 weeks and one week will cover the weekend but you will be given two mid-weekdays as rest off during that week.

If you'd like more information, then please get in touch on 0116 4646336.

Customer Service Advisor (FT)
Recra Consulting

www.recra.com.tr
Istanbul, Turkey
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

Natural Hazards Research Engineer
EDF Limited London, England 42000 GBP ANNUAL Today

The Natural Hazards Research Engineer will be able to show evidence of delivery of project/research work and how this made an impact and hold excellent

Digital Marketing Wizz
The Art School & Barnacle, Liverpool Liverpool, England 20000 - 26000 GBP ANNUAL Today

Using adobe suite & canva to create infographics, sales banners and engaging interactive posts in-line with brand guidelines. Do you love eating out?

receptionist
America's Best Contacts & Eyeglasses Dubuque, IA 36297 - 29340 USD ANNUAL Today

Company Description

America's Best is part of National Vision, one of the largest and fastest-growing optical retailers in the United...

Barista/All Rounder
Starbucks (Soul Coffee Ltd) Liverpool, England 9.5 - 10.5 GBP HOURLY Today

Providing a cheerful and helpful manner while greeting customers and preparing customer orders. Executing store operations including promotional activity and

sales representative
JH Kitchen Cabinets Richmond Hill 80000 - 40000 CAD ANNUAL Today

Kitchen Cabinets company is seeking a creative and dynamic sales professional to join our interior design sales team. The candidate would possess...