Customer Service Advisor - Fostering

Customer Service Advisor - Fostering Remote

Foster Care Associates
Full Time Remote 19500 - 21000 GBP ANNUAL Today
Job description


Position: Customer Service Advisor – Fostering

Position type: Full-Time – (Monday to Friday)

Contract: Permanent

Location: Homebased – There will be the requirement to travel to our Head Office in Bromsgrove as and when required for Team Meetings

Salary: £19,500 Up to £21,000 dependent upon experience

Benefits: 30 days’ Annual Leave (rising to 35 with length of service) + Bank Holidays (pro rata), Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking

About Us

We are Polaris, one of the UK’s largest leading communities of children’s service providers.

Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, Residential Care and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families and staff, and believe in their futures.


You will respond to a high number of enquiries with a focus on building rapport with potential Foster Parents. You will guide applicants on the benefits of fostering with the Polaris group, taking them through an initial screening process and highlighting transferable skills they can bring to the role. You will send further information when requested and respond to any queries in a timely manner.

We are looking for a highly motivated individual with an engaging manner that is able to communicate confidently over the phone and via Live Chat. You will be self-motivated enthusiastic and lively with the ability to build relationships, identify opportunities and create solutions.

A background in sales would be an advantage for this fast paced role.


  • Friendly, confident telephone manner
  • Enthusiasm and desire for engaging with customers
  • Excellent verbal communicator and the ability to remain calm and professional under pressure
  • Attentive listener
  • Able to work & communicate as part of a team
  • Competent IT skills, including Microsoft Office and recording on a CRM system
  • Ability to multi-task and prioritise work load in a fast-paced environment
  • Willingness to work flexibly to meet business needs including occasional evenings
  • Experience working within a Customer Service environment would be an advantage, but not essential.
  • Prior knowledge of fostering/the fostering sector would be an advantage, but not essential as full training will be provided
  • Prior knowledge of fostering/the fostering sector and standard foster carer recruitment process an advantage but not essential.
  • Willingness to work flexibly to meet business needs will include one evening per week

For an informal conversation about this post, please contact Ellen Leaning on 07866 033 205.

To be considered for this position, please do apply.

We are a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family.

No agencies please.

Polaris is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position.

Job Types: Permanent, Full-time

Salary: £19,500.00-£21,000.00 per year


  • Company pension
  • Free parking
  • Life insurance
  • On-site parking
  • Store discount
  • Work from home


  • Monday to Friday

Work Location: Remote

Reference ID: REF-31-R2WFI15

Customer Service Advisor - Fostering
Foster Care Associates
Bromsgrove, United Kingdom
Unknown / Non-Applicable
Subsidiary or Business Segment
Healthcare Services & Hospitals
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