Customer Service Advisor- Customer Focus Team

Hybrid, with 2 days per month at our Birchwood Contact Centre

You'll be required to work onsite for the first 12 weeks

The training start date is March 20th

£22,000 + 10% performance related bonus, permanent 40 hours per week

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of the Customer Focus Team you will have the opportunity to provide a great customer service at a time when customers need us the most. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little bit more support. This is where we step in to support and guide but more than that we own any issue through to resolution; taking inbound calls and communicating with customers via phone and in writing. It doesn’t stop there, as a voice of our customer you’re in the right place to feed into service improvements, so for those customer champions out there this may be the opportunity for you.

As part of this role, you’ll be responsible for:

Investigating and owning the customer’s case from initial contact through to resolution
Engaging with our customers, wider team and partners through telephone calls, email or letter
Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner
Feeding back to our business and suggesting ways to improve our customer service

You will need:

A confident telephone manner when taking inbound calls
Great verbal and written communication skills with a confident, friendly approach
Excellent customer service skills placing our customers at the heart of every interaction
To take ownership - when our customers need our help it can be the best time to drive a positive and lasting experience
Excellent problem-solving skills
Be available to work allocated shifts which include some evening and weekend work

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

10% discount at Curry’s for you and your family
Access to our wellbeing corner where you can find physical, mental and financial support and advice
Onsite parking and catering facilities
Hybrid working; how often you need to be onsite will depend on your role and business requirements.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills, your way, and see your career develop in the way you want. Plus, we’ll help you develop skills for life, so you can take charge of your future and ours. Be part of our talented Customer Focus team and unbox your passion at the UK’s best-known retailer in tech.

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