Customer Service Advisor / Contact Centre Agent Remote
Job description
Customer Service Advisor / Contact Centre Agent who has good communication, administrative, call handling and listening skills with experience using Microsoft Office is required for a well-established health consultancy.
SALARY: £20,572 per annum
LOCATION: Remote
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours per week, Monday to Friday 8am - 6pm
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has good communication, administrative, call handling and listening skills with experience using Microsoft Office.
Working as a Customer Service Advisor / Contact Centre Agent your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction.
As a Customer Service Advisor / Contact Centre Agent you will work in a varied and fast paced environment where you will be required to provide support and comprehensive product / service information to customers.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as a Customer Service Advisor / Contact Centre Agent will include:
Working in a varied and fast paced environment the Client Service Teams work to promote a culture of customer satisfaction by delivering timely and accurate responses to customer’s needs
Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data
Trained and provided with the tools and technology to respond to customer’s needs. Client Service Advisors can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries and Industry sectors
Listening and connecting with both customers and internal departments to address customer’s needs. The teams are problem solvers, who constantly strive to improve the customer experience
Supporting the operational and clinical teams to ensure delivery of services within contractual agreements
Call handling
Diary Management and logistical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery across the company footprint and network of third-party providers
Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery
Maintaining and updating personal sensitive information – in line with current GDPR
Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires
Work to the agreed Policies and Procedures for Health Surveillance & Customer service
Dispatch OH reports following the dispatch process utilising company systems
Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines
Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey
Act as the initial point of escalation for all stakeholders across multiple locations. Escalate service level issues to Line Managers when appropriate
Work individually and collaboratively with all clients and stakeholders to ensure that all aspects of the contracts operational commitments are met
Live the brand and demonstrate the company’s genetic code
CANDIDATE REQUIREMENTS
Previous customer service skills and experience
Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing
Able to provide helpful solutions to clients problems
Proficient use of Microsoft Office and IT Solutions
Diary management experience
Ability to rationalise competing priorities
Confident communicator
Provide services to meet quality assurance targets
Work to and maintain Internal and external KPI's
Able to maintain accurate customer service records
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P11082
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