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Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry.

We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role with a competitive salary of £26,000 and many excellent benefits. You will need to be able to work from home with a requirement to go to our client's Farnborough office when needed.

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are looking for enthusiastic individuals to join our dynamic team and ensure customers' complaints are resolved with speed, efficiency, and a touch of fun!

To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do:

• Be the Superhero - manage customer complaints, using your exceptional communication skills to support customers via telephone, email, and even social media
• Complaints Detective - investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs
• Customer's Guardian - take ownership of each customer's concern and become their primary contact
• Communication Maestro - correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner
• Customer Loyalty Hero - retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises
• Brand Ambassador Extraordinaire - become an expert in our client’s brand, products, processes, policies, and systems
• Premium Quality Magician - deliver a memorable and unique customer support experience that reflects the premium quality of our client’s brand

To apply for this complaint handling role, you will need:

• Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels
• Previous experience in a contact centre dealing with complaints is desirable
• Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro
• Excellent organizational skills, with the ability to coordinate tasks in a high-volume, deadline-oriented environment
• Superb written and verbal communication skills, with a dash of charm and wit
• Stellar interpersonal and negotiation skills
• Multitasking prowess and the ability to handle high volumes
• Expert objection handling skills

Join our fun-loving inclusive community of more than 120,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences. Apply now and embark on an exciting journey. We can't wait to welcome you!