Customer Service Advisor | Cahoot | S1 | Belfast Belfast, Northern Ireland
Job description
WHAT YOU WILL BE DOING
Join our community
We are currently recruiting Customer Service colleagues with a starting package of £23,184, this is made up of a base salary of £21,200 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
Cahoot Team
In Cahoot, you will be first point of contact for our customers, helping them with all their banking needs. What we are looking for in you is a genuine passion for making banking simple as you will be the face of Cahoot.
Across both teams you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you’re willing to work hard, we’re ready to help you progress.
The difference you’ll make.
- Ensuring we do the right thing for our customers and tenacious in putting things right when things do go wrong.
- Helping customers and providing a service that is second to none.
- Building natural rapport and ability to engage in a way that makes our customers feel valued.
- Resolving account queries, following a common-sense approach. Sharing best practice with our colleagues.
What you’ll bring.
- Exceptional listening and communication skills with the ability to show empathy in a customer situation.
- Experience of working within a customer services role, previous telephony experience not essential. You will require the right to work in the UK (please see details below)
It would also be nice for you to have.
- Ability to follow process but also think on your feet and be adaptable
- Understand and anticipate customer needs
- Strong teamwork with a high level of motivation A real desire to go above and beyond for customers as well as effective team working skills with a flexible, can-do approach to work
What else you need to know.
- The working hours will be 35 hours per week.
- This position based from the Belfast office with some flexibility to work from home
- Our opening hours 08:00-18:00 Monday to Friday and Saturday between 09:00 – 17:00 with no Sunday working required. If you are successful in reaching interview stage, your interview will be conducted remotely via Microsoft Teams.
Inclusion.
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Right to Work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa/permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa/permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
