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We are looking for an experienced Customer Service Advisor to join our client accounts, the client is a leading service in providing business travel for executives all over the world.

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

What will I do in the role?

• You will be the first point of call for all customer queries, handling travel bookings within the UK for corporate travellers, liaising with Business Executives and organisations, booking travel for their clients/employees.

What do I need?

• Experience of working in a contact centre environment is essential
• Excellent communication skills, both written and verbal
• Working with the client to support other business processes
• Accuracy and attention to detail is important, as well as good listening skills.
• You must be able to work well under pressure and adapt easily to change.
• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Confident IT skills, a good understanding of processes and new systems
• Flexibility, self motivation, articulate and willingness to learn
• Able to lone work and feel confident troubleshooting

What will I be paid?

We offer competitive rates of pay, for this role the starting salary is £20,592 per annum.

Location

• Remote working

Working Hours

• 40 hours per week – Monday to Friday 8am-5pm
• Start date – ASAP

Homeworking Criteria

We support the below:

• Windows 10 (21H2 or 22H2)
• Windows 11 (21H2 or 22H2)
• macOS Big Sur or macOS Monterey
• Available USB port for a USB headset (headset will be supplied)

We do not support any of the following:

• Chromebooks or any device running ChromeOS/ChromeOS Flex
• Linux
• Android
• iOS
• Windows 10 in S Mode

Minimum Speed Requirements:

• Ping ms Maximum 20ms
• DOWNLOAD Mbps Minimum 20 MBps
• UPLOAD Mbps Minimum 5Mbps