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Group1 Borehamwood is looking for a Customer Service Advisor - BMW Product Genius.

Your role

You will be welcomed into a friendly team and have the opportunity to work with an exciting product. A large part of the Product Genius position involves:

• Maintaining in-depth, specialist knowledge of the BMW and MINI products
• Aim to create a new retail experience for our customers
• Handing over vehicles to customers and explaining all the product features
• Supporting the sales team when required
• Providing individual technical support to all departments
• Passing on knowledge to the sales team by holding coaching sessions on new technologies
• Providing exceptional customer service that leads to customer loyalty and referrals.
• Maintaining good housekeeping standards and orderly administration of your work.

Your profile

The successful candidate for our Product Genius vacancy will be entered into a training programme that involves in-house learning, product use and manufacturer led training. The successful candidate will have previous experience in a customer service role and show the ability to work well in a team.

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Customer awareness.
• Negotiation and communication skills.
• Ability to meet deadlines and work under pressure.
• Full driving license.

Rewards

Your hard work will be rewarded with a pension scheme, performance bonus and access to training courses at the BMW Training Academy.