Customer Service Advisors – Billing Contact Centre

Salary from £22,024 - £27,530

37hrs per week

Permanent

Pity Me, Durham

Do you want to provide our customers with amazing customer service?

Do you enjoy working in a fast paced environment?

Want to help us become the National Leader in the Water industry?

If yes, then we are looking for you to join us as a Customer Service Advisor.

About the role

At Northumbrian Water we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high-quality service, whatever the query our customers have.

As a member of the billing contact centre team you will be answering calls from our customers and helping them with their bill and resolving queries ranging from moving house to setting up a Direct Debt set up or providing advice where they missed a bill payment.

Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. We always aim to make sure that our people consider how best to serve every single customer.

As a Customer Service Advisor, you will join a friendly and collaborative team. We are passionate about customer service. Depending on your working pattern, you will need to be available Monday to Friday 8am-8pm and Saturday 8am-1pm (you will be expected to work 1 in every 4 Saturdays).

Don’t worry if this is something that you haven’t done before, we’re interested in what you can bring to the role. In return we’ll provide you with training, so you’re well prepared to take calls from our customers. Training is completed on site at our purpose-built contact centre and once fully trained there is the possibility of a hybrid working model.

About you

Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience.

From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That’s why we are looking to speak to people who have a track record of delivering great service.

Previous experience in a similar environment would be great, however, just as important are excellent communication skills, and a real drive to wow our customers.

Start date for this role will be 8 May 2023

Here at Northumbrian Water/Essex & Suffolk Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.