Customer Service Advisor - Baylis Cheltenham, England
Job description
CUSTOMER SERVICE ADVISOR
We currently have a position at our Cheltenham dealership for a Service Advisor. Experience is not necessary as training will be provided for the right candidate.
The role involves all or some of the following tasks:
The SERVICE ADVISOR would benefit from having knowledge of: but training can be given to the right candidate.
- Appropriate telephone techniques and etiquette.
- Safety policies and procedures.
- Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts)
- Warranty guidelines and how to accurately apply them to warranty service orders (warranty policies and procedures)
- Retail/wholesale standards and adherence to those standards.
- The retail facility’s organisational structure.
- High level of telephone contact, including handling multiple phone calls
- Ability to manage own time and work flow
What the Work Involves
- High level of contact with external and internal customers
- High level of paperwork.
- Attention to detail
- Ability to work independently
- Work in a busy, active, lively environment
- Ability to write clearly and legibly and to listen and document items accurately
- A professional appearance and an enthusiastic attitude
- Ability to remain positive in stressful situations
- Ability to manage own time and workflow
Employee Benefits
At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:
31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops
Hours
Monday - Friday 08.00-18.00
Alternative Saturdays 08.30-12.30
Job Types: Full-time, Permanent
Salary: Up to £32,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Work Location: In person
Reference ID: RA4
