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Customer Service Advisor

To provide high quality customer service to the depot’s customer base and efficient and effective support and assistance to the sales office of the depot, including handling and processing of customer orders in line with company policies and procedures. Contribute to the depot’s objectives including EBITDA.

Responsibilities and Activities

• Primary contact for specific depot allocated customers
• Receipt and processing of direct delivery orders and customer Purchase orders onto M4 computer system
• Check and validate customer confirmation purchase orders
• Maintain accurate customer information including up to date pricing
• Complete confirmations using Transend Delivery Notes
• Communication with customer regarding concessions and any other required information
• Ensure all customer accounts have correct and up to date information input in templates
• Regularly update information on system including maintenance of records on customer pricing
• Generate and process Return Inwards Notes
• Receive and process customer enquiries, ensure follow up in a professional and timely manner
• Provide the necessary commercial support to enable an efficient response to all customer enquires
• Ability to create and print sales/product/customer related M4 reports and Aurea CRM reports (including analysis)
• Liaise with other sales staff to maximise sales opportunities
• Provide administrative support including filing and scanning
• Capture and professionally process customer feedback using own initiative as appropriate

• Continually update product and industry knowledge
• Undertake any reasonable tasks or duties assigned by the appropriate line managers from time to time, related to effective and efficient performance of the job and providing they are within the post holder’s skills and ability

Qualifications Required To Apply

• Proven experience in a similar role
• Experience in taking and processing orders, enquiries and complaints in a fast paced business environment

• Customer Services Skills
• IT systems, proficient level of written and verbal English

Skills: Ability to

• Effective and polite telephone manner
• Ability to work as part of a team and on own initiative
• Build positive relationships with both customers and colleagues
• Problem solve
• Work within a fast paced and continuously busy environment
• Communicate well with all interfaces and relationships, building effective working relationships
• Strong and effective data entry and typing skills
• Superior customer service with high initiative
• Commitment to continuous improvement and ability to deal with change

Occasional travel and out of hours working maybe required

Permanent Role Available paying up to £27,000 Per Annum DOE + Generous Benefits Package

5 weeks holidays, Health Insurance, Stakeholder Bonus Scheme, HS Bonus Scheme, EBIT DA Bonus,

To apply for this position, please send an up-to-date CV to Sonia Brosnan

Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days please assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within NHS, Commercial, Logistical, Industrial and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.