Customer Service Advisor Milton Keynes, England
Job description
EFTECH-4567_1692274814
Salary Package: £26000 - £26300 per annum
Location: Milton Keynes, England
Consultant: Emma Foley
Posted: 17/08/2023
Description:
Wild are working with a fantastic employer placed in Milton Keynes working within customer Service. This company offer a great working environment and many opportunities.
Role
As a Customer Service Advisor you will contributing towards maintaining the company’s reputation for providing a high level of customer service. This will be a phone based role speaking with customers to support with any queries or advice that they need. This is a 12 month full time contract.
Responsibilities
- Deliver a high level of customer service over telephone
- Support with complaints
- Respond to queries over telephone, email, web chat
- Direct calls to different departments
- Maintain good queue times
- Record all enquiries
- Put ideas forward for new ways to improve service
- Protect user data
Experience
- Exceptional customer service skills and experience within a phone based role
- Experience within a similar role
- Good IT skills
- Able to work in a fast paced environment
- Previously used a CRM system
- Experience handling complaints
Benefits:
- Salary £26,354
- Health and Wellbeing benefits
- Hybrid working after training
- 24 days holiday
- Plus many more
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
