Customer Service Advisor Sawston, England
Job description
Customer Service Advisor
Sawston, Cambridgeshire
Monday to Saturday - 8.30am - 5pm
Sunday - 10am - 4pm
21 days holiday pro rata plus Bank Holidays
Are you ambitious, accountable, enthusiastic, and show initiative?
Do you enjoying helping people and do you have a natural ability to show empathy and understanding?
This is the ideal role for a proven Customer Service Advisor to advance their career with one of the leading outdoor living companies in the retail space.
You will be responsible for helping to provide customer service to our new and existing customers via our OMNI channel platforms.
About Us
For more than 15 years, White Stores has been a trailblazer in the garden furniture industry, bringing our values, ambitions, and passion for products into the fold. Challenging the status quo, White Stores has become an award-winning retailer that has put our customers at the heart of what we do, giving life to a vibrant, growing business.
This rapid growth has led to the formation of HWC Logistics, which is part of the White Stores Group. At HWC, we specialise in providing end-to-end third-party logistics, storage and fulfilment solutions that are facilitated by industry-leading technology, and people that care. Using our expertise and detailed knowledge, we strive to be efficient, progressive, and dynamic.
Based in a modern, 240,000 square foot warehouse just south of Cambridge, we’re giving you the chance to join a company that cares about their products, customers and most importantly, you. While it’s an exciting time to join HWC, we’re always looking towards the future, with plans to scale up our logistics solutions to external customers, too.
Due to our rapid growth and current expansion, we are now looking for a Customer Service Advisor to join us at our Sawston office as part of our Customer Service team.
Perks
Cycle to work scheme, Gym discount, Staff discount, Employee of the month nomination scheme (monetary reward and company recognition) Ladies Breakfast, Football (staff clubs) Table tennis, Employee Assistance program
The Benefits
- 21 days’ holiday pro rata plus Bank Holiday
- Pension
- Paid OT
- Casual dress
Your Role will include
- Delivering exceptional customer service via multi channels including Phone, Email, Live chat and more
- To deliver that service within the departmental standards
- To complete outbound tasks such as calling customer with order updates and possible sales opportunities
- To ensure that our excellent Social Media footprint it maintained, including Trust Pilot, Google, FB, and Instagram
- To maintain a high level of accuracy in both communication with our customers and internal systems
- Additional tasks may be required as authorised by your line manager from to time to meet the needs of the business
About You
To be considered as a Customer Service Advisor, you will need:
- Experience dealing with customers face to face, over the telephone and via email
- Experience of customer services
- Experience with dealing with customer complaints
- Ability to build good working relationships with colleagues
- Good listening skills
- Problem solving skills
- Attention to detail
- Ability to manage time effectively
- Ability to multitask
- Ability to work as part of a team
- Ability to use own initiative
- Committed to learning about our product range
Other organisations may call this role Customer Care Rep, Customer Care Advisor, Customer Care Officer, Customer Resolutions Officer, Customer Resolutions Assistant, Contact Centre Representative, Contact Centre Officer, Contact Centre Advisor, or Customer Aftercare Advisor, Sales Advisor, Call Centre Operative, Call Centre Advisor, Sales Rep, Sales Executive, Inbound Sales Associate, or Inbound Sales Executive.
At HWC, we’re not just a logistics company, we’re a progressive company with a difference. The difference? Our people. We believe in creating an environment that is inclusive and one that provides equal opportunities to everyone.
Every day we strive to be better, and we continue to grow HWC on the foundation of our values. One of our values is empowering our people and embracing diversity. No matter who you are, or where you’re from, at HWC you can be part of the team.
Job Type: Full-time
Salary: £23,000.00-£27,000.00 per year
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Sawston, CB22: reliably commute or plan to relocate before starting work (required)
Work Location: One location
