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About the role

At Westfield Heath the role of Customer Service Advisor is central to providing our customers with a caring and proactive support service. We are passionate about first call resolution and customer experience.

• We encourage a healthy work/life balance and this opportunity will offer you a 35-hour working week, working between 8.30-5.30 Monday – Friday, with the option to condense your hours and make this a 4-day week. You will have flexibility to work from home once training is completed.
• You will complete a 6-week training plan in our modern office in Sheffield city centre

Main Duties and Responsibilities

• Predominantly telephony based customer service role with an emphasis on consistency of quality
• Provide up to date information about our products and services
• Retain customers through promoting the benefits of our products
• Supporting customers with online claims queries and helping them to register for our online services

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Skills:

• An ability to build rapport and a desire to go above and beyond for our customers
• An ability to work to a high standard of customer service in line with our quality and performance metrics
• Strong, clear, and effective communication skills so you exceed customer expectations
• A genuine interest in helping people
• Flexible and adaptable, open to change and new ways of working, with a positive can-do attitude
• A proactive approach to your own development
• A team player that develops great working relationships
• PC literate and capable of operating new systems with confidence and accuracy, competent in using Microsoft Office Suite

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Our co-created Values reflect the ‘way we do things around here’. The Customer Service Advisor will be expected to demonstrate these values in all aspects of their role.

• We care

• We’re in it together

• We are explorers

• We own it

To find out more about what makes up each of our Values, please see our website.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes onsite gym facilities, daily classes and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.