Customer Relationship Manager Mirfield, England
Job description
CUSTOMER RELATIONSHIP MANAGER
Due to expansion within our successful team, we are seeking a Customer Relationship Manager to work flexibly between their home and our offices in Mirfield, West Yorkshire.
ABOUT THE ROLE
As a Customer Relationship Manager you will be accountable for effective management of the primary day-to-day contact and customer relationship for accounts to ensure customer service standards are delivered and overall customer satisfaction is maintained. Duties include:
- Customer Engagement - lead local business reviews and associated activities including: improvement projects, order book review, critical parts management and forecasting.
- Lead and support direct reports, taking responsibility for recruiting, onboarding and developing the team.
- Support the creation of the functional and commercial strategy including the alignment of objectives.
- Develop, execute and communication strategy plans.
- Build relationships with internal functions to fulfill customer contract delivery.
ABOUT YOU
- Experienced people manager with proven experience of leading and coaching a successful team.
- Proven experience in Account Management, Customer Relationship Management or appropriate alternative.
- Excellent interpersonal skills with the ability to communicate across all levels of the business.
- Good problem solving skills.
- Results orientated with a passion for change.
- Supply Chain experience (desirable).
- Degree qualified in a business field or extensive experience in a supply chain or equivalent business (desirable).
So, if you feel you have all of this, and even more, apply now.
In return we will offer you an exciting package that includes a great salary, benefits and more. But most importantly we will offer you the chance to become part of our Incora Story.
ABOUT US
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical.
With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationship
- Business growth and operational efficiency
Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Job Types: Full-time, Permanent
Salary: £40,000.00-£50,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: Hybrid remote in MIRFIELD
