Customer Service Advisor

Customer Service Advisor Blackburn, England

Vodafone
Full Time Blackburn, England 19630 - 22436 GBP ANNUAL Today
Job description

Customer Service Advisor SVR


Role purpose:


Responsible for the provision of Best in Class customer service to all stakeholders, effectively managing customer concerns , professionally handling incoming and outgoing calls.


With us you will:


  • Manage the timely resolution of customer concerns
  • Assist in the monitoring of device status and problem solving to resolve device malfunctions at the first stage
  • Process personalised customer communications ensuring GDPR compliance
  • Update and maintain customer information and manage change of vehicle ownership
  • Deliver business processes to ensure service levels are achieved
  • Ensure procedures are followed so customer experience meets our business expectations
  • Manage customer and colleague expectations through good quality communication
  • Obtain subscription renewals through inbound and outbound calling
  • Process customer subscription payments and resolve failed transactions
  • Maintain a strong working relationship with vehicle suppliers and dealerships, manage the device commissioning process in conjunction with your peers
  • Actively seek support from within the VFAUK community to help achieve business targets and personal goals
  • Pro-actively suggest ways to improve service delivery
  • Participate in work based development activities as identified by yourself and your line manager


Apply if you have:


  • Previous experience of working in a service delivery environment is essential
  • Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
  • Attention to detail is essential
  • Ability to work under pressure and act decisively
  • Ability to communicate with members of the public and have the ability to defuse situations
  • A flexible can-do attitude and professional
  • Excellent communicator, written and verbal
  • Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
  • Ability to work with others to reach common goals collectively
  • Proactive and the ability to plan ahead
  • Uphold Vodafone Spirit Values

Customer Service Advisor
Vodafone

vodafone.com
Newbury, United Kingdom
Nick Read
$10+ billion (USD)
10000+ Employees
Company - Public
Cable, Internet & Telephone Providers
1982
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