Customer Service Advisor Maidstone, England
Job description
At Vital Parts, we deal with a wide range of customers requiring advice and expertise in our services and product ranges. Our busy Customer Service department thrives on teamwork, excellence and understanding our customer needs. As a Customer Service Advisor, you will be the voice of vital parts and first point of call for many customer queries, helping and redirecting to the relevant internal departments. We provide full training and support to help you build on your existing skill sets along with a range of employee benefits.
For this role, you’ll be dealing with a range of inbound and outbound calls, email enquiries and internal projects. If you are a fast learner and quick problem solver with the ability to think outside the box, you will create a bright future within our company supported by Senior Management. You must be able to adapt to change and organise your day, prioritising workload to get the job done. If you are passionate about customer service and making a difference with a hunger to achieve great results, apply now and see if we are the right fit for you.
The difference you will make:
- Acting as the first point of contact for customers over phone or email
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
- Contributing or our team ethos and culture with a bright and outgoing personality
What you will bring:
- Ability to deliver outstanding customer service to improve or enhance experience
- Excellent listening, communication, confidence when learning systems and multitasking skills
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
Things you need to know:
- The role is office based at our Maidstone branch.
- 38-hour week (Mon–Thursday 8.30–5.30 & Fridays 8.30-3.30)
- No weekends
- 33 days holiday (inc. Bank Holidays)
How we will reward your hard work:
- Work from home and early finish on Fridays
- 1 week work anywhere you like per annum
- After 5 years’ service, 2 week company sabbatical leave.
- Internal progression and career development.
- Regular social events.
- Employee of the month
Job Types: Full-time, Permanent
Salary: £21,500.00 per year
Benefits:
- Company events
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Are you confident in administrive duties and dealing with customers over the phone?
- Do you have a friendly and professional telephone manor?
- Are you passionate about delivering excellent service and hitting internal KPIs?
Work Location: One location
Application deadline: 11/03/2023
Expected start date: 03/04/2023
