Customer Service Advisor Remote
Job description
We are looking for an experienced Customer Service Advisor to join our team!
Key Accountabilities:
As the first point of contact you will be primarily responsible for answering the calls and finding the relative broker for the customer, the individual will be responsible for ensuring the needs of all customers are met in a timely and professional manner.
Our goal is to ensure, as a team, we meet, deliver and where possible, exceed our client’s expectations and Service Level Agreements (SLAs).
Main Activities:
- To answer calls and us questions to find the relative broker
- To sell the value and benefits of the client portfolio to new and existing customers
- To display excellent customer service and negotiation skills to maximise the potential of each call
- To embrace the challenge of dealing with customer and handle objection when needed.
- To accurately log all call outcomes
- To deal with all interactions with the utmost professionalism with both the clients and customers’ needs remaining a priority at all times
- To demonstrate the ability to adjust the scripted conversation to meet the needs of individual customers needs
- To meet and deliver personal and team targets to ensure delivery of results and exceed client expectations
- To ensure that all schemes are 100% accurate
- To willingly undertake all necessary training provided by the Training Leader or the client as required
- To work consistently to the highest standards possible
- Using initiative, raise any operational or technical concerns to the Team Leader as soon as they are identified
- To undertake any other reasonable tasks as required by the Team Leader
Key skills:
Essential
- Experience of working in a fast paced, competitive environment
- Experience in a customer service position
- Experience in building strong client or customer relationships
Desirable
- Experience of working in a contact centre environment
- An understanding of the insurance industry
Why work for Ventrica?
- Standard holiday entitlement for full time staff is 28 days (including bank holidays).
- UK-wide discounts for our various retail clients
- Pension scheme
- Health care plan
- Employee Assistance Programme
- Full and in-depth training provided as well as access to training source materials to help guide you in the role and for ongoing learning/development
- Reimbursement on eye tests
- Social events organised by Ventrica both in and out of office
- Charity fundraising events, if you raise money for a charity, we will match the amount raised
- New parents receive a Maternity/Paternity pack
- Mental Health First Aiders
- Most importantly, working alongside an award-winning company with a fantastic and supportive team that will guide you and will also ensure that your progression goals are met where possible.
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
Where will I be located?
This role can be remote working from home (please note you must be based in the UK).
If you live within commutable distance of our offices in Southend-on-Sea we also have the opportunity to be office based.
Homeworking Eligibility
- Strong broadband internet connection
- Laptop of PC (see below link for supported systems)
- Apple Mac (see below link for supported systems)
- Available USB port for a USB headset (headset will be supplied)
Minimum Speed Requirements:
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 MBps
- UPLOAD Mbps Minimum 5Mbps
Operating Systems:
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
We DO NOT support any of the following:
- Chromebooks or any device running ChromeOS/ChromeOS Flex
- Linux
- Android
- iOS
- Windows 10 in S Mode
