Customer Service Advisor Eastleigh, England
Job description
Title: Customer Service Advisor
Department: Contact Centre
Location: Chandlers Ford
Salary: £23,352 plus 5% bonus
Hours: 40 hours Monday-Friday typical shifts between 08:00-18:00
If you have a positive attitude, the willingness to learn and believe, like us, that the customer comes first, then this could be the ideal role for you!
We are looking for likeminded people, to join us in delivering a great experience for our customers. We are the leading pre-payment specialists in the industry so come and join our friendly contact centre team.
Don't worry about experience, we provide a comprehensive training programme along with on-the-job training and development. You’ll be part of a business where we put our customers and staff front and centre. You’ll also become a smart energy expert.
What we can offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards and recently voted a Great Place to Work in 2021 & 2022.
We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
What does this role involve?
As a Customer Service Advisor, you will receive calls from our customers. You will investigate queries and find the best solution.
Day to day, you will;
- help customers to ensure they remain on supply;
- provide support to vulnerable customers;
- manage customer accounts, updating and maintaining customer information on the system;
- liaise with internal departments to resolve any customer queries.
Additional benefits available on day 1!
- 25 days annual leave plus bank holidays.
- The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
- Discounted employee energy tariffs.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We offer all our staff a paid volunteering day every year plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
About us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology, including its industry-leading smartphone app (USwitch Awards best app 2018, 2020 and 2022).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021
Job Types: Full-time, Permanent
Salary: From £23,352.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Eastleigh: reliably commute or plan to relocate before starting work (required)
Work Location: One location
