Customer Service Advisor Exhall, England
Job description
Customer Service Advisor
***100% Office based role***
Monday - Friday - 8:30 - 5pm or 9:00 - 5:30 every other weekend
SALARY: £20,00 - £21,200
What you'll be doing
As a Customer Service Advisor here you'll be working on the telephony, web chat and email side of the business, helping customers with their orders they have placed.
A great mix of calls, web chat and emails means your not just answering calls all day everyday
It's fast-paced where you'll be expected to deliver a consistently exceptional service Customer satisfaction and brand reputation are everything.
Full Training Provided( paid in full)
Key Responsibilities:
General customer service
To assist customers with queries
To respond to customer queries via email
Update the computer systems with all relevant information
Excellent communication skills
Benefits:
- Bonus Scheme
- Personal Development Pathways
- Customer Contact Management
- 28 Days holiday allowance
- Great employee retail discounts
Job Types: Full-time, Permanent
Salary: £20,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
- Store discounts
Job Types: Full-time, Permanent
Pay: £20,000.00-£21,200.00 per year
Benefits:
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Exhall: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
