Receptionist Edinburgh, Scotland
Job description
Responsibilities and duties:-
- Managing enquiries over the phone, email and in person.
- Manning the front desk and being the first port of call for visitors to the building
- Ensuring all sales administration is accomplished effectively and accurately in order to provide a seamless handover to the operations team.
- Ensuring we deliver the best possible guest experience.
- Generating sales enquiries by developing and maintaining relationships with previous and prospective corporate guests and agents
- Proactively promoting Patina as a premium and exciting team-building and corporate events venue, undertaking outbound calls, providing information/guidance, identifying needs and recommending solutions.
- Working with the management team to drive enquiries and build up a client database.
- Developing and maintaining a quality service by adhering to the end-to-end process for managing all corporate enquiries/bookings: answering and following up guest enquiries, sending out and following up booking forms, ensuring payments are processed in advance of visit and securing post-visit feedback.
- Ensuring all guest enquiries are responded to in a timely manner, providing accurate and up-to-date information.
- Scheduling bookings and liaising closely with the operations team
- Utilising integrated IT systems to help manage data, enquiries and bookings efficiently and accurately, optimising repeat bookings and acquiring new corporate guests.
- Using data to guide decisions to create efficiencies, identify opportunities and drive an effective performance.
- Liaising with internal departments to ensure there is a seamless approach to the management of the guest journey and delivery of the guest experience.
- To understand industry trends, market activities and competitors in order to support the development of new ideas for the enhancement of the corporate sale.
- To liaise with relevant departments/areas of the business (Marketing, Operations, Finance, etc.) to execute activity, invoice revenue and manage costs.
- To assist in the production of sales collateral and to carry out market research including competitor analysis.
- To identify and implement sales process improvements, e.g. email templates
- To organise and conduct guest events (such as familiarisation visits).
- To work with the Operations Team to oversee medium to large corporate group visits, as required and to ensure the smooth running of the visit and optimum guest experience.
Job Types: Full-time, Permanent
Salary: £25,000.00-£27,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Edinburgh, EH12: reliably commute or plan to relocate before starting work (required)
Work Location: One location
