Customer Service Advisor Salford, North West England, England
Job description
Who are TalkTalk?
TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.
The role
As a Customer Service Advisor, you will provide an effective, efficient and professional improvising service for our customers with a focus on quality and accuracy of information/service delivery, keeping the customers informed throughout.
You will manage order exceptions and work closely with our suppliers and internal stakeholders.
You will also champion the continuous improvement of services and processes within provisioning, keeping the customer at the heart of everything we do.
Your responsibilities
To manage the following tasks and transactions:
- Order Placement
- Rejections
- Amendments, Modifications & Cancellations
- Order delays
- Number Management & Porting
Additional Supporting Activities will include:
- To manage customer queries relating to provisioning activities.
- Taking ownership of provisioning orders end to end
- Managing customers’ expectations in line with the product and service offering.
Key Skills required to be successful in the role:
- Order management experience
- Great attention to detail
- Excellent communication skills
It would be great if you also have:
- Knowledge of Dise/Salesforce/SI/EMPportal
- Contact centre experience
What can we offer you?
- Free TalkTalk broadband for all employees!
- Electric car charging points available at our HQ.
- Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
- Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
- Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.
What to do next?
If this role sounds like it could be for you, please apply and we will be in touch soon!
Job Types: Full-time, Permanent
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free flu jabs
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Transport links
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Salford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you willing to undergo a background check, in accordance with local law/regulations?
Work authorisation:
- United Kingdom (preferred)
Work Location: Hybrid remote in Salford
Application deadline: 30/06/2023
