Product Lead - Fixed Term Contract Remote
Job description
Job description
Do you have Product Lead experiences?
We are looking for a Product Lead to support Informatics team at Southampton General.
The University Hospital Southampton NHS Foundation Trust provides services to 1.9 million people living in Southampton and south Hampshire, while also providing specialist services such as neurosciences, cardiac services, and children's intensive care to the wider area.
The Trust is made up of 6 locations with Southampton General Hospital being the largest, running specialist services, emergency, and critical care along with outpatient clinics, diagnostic and treatment work, surgery, research, education and training. This is a large and busy site.
The Trust is driven to provide world-class care for all and have a mission that “together we care, innovate and inspire”, does this sound like the place for you?
We have a placement available for Product Lead work remotly for an ASAP start and initially for 6 months with possible extension.
If you’re not already on the bank you will need to be able to provide a reference covering a 6-month period of employment within the last 3 years.
The working hours are 37.5 hours per week.
Monday - Friday
This is between Band 6-8 depends on experiences, the pay rate is from £17.24 - £24.82 per hour.
In particular, the role holder will:
- This role is responsible for leading and supporting the HICSS operational team ensuring operational effectiveness of the Trust’s HICSS Systems. Interpreting complex clinical, user and patient requirements for solutions within the HICSS Systems.
- The post holder will lead the product team in delivery of new software modules and the support of the existing service.
- The post holder will work with Principal Analysts and project managers to ensure timely delivery of all prioritised development work.
- The post holder will develop and maintain operational and development processes that will take appropriate consideration of clinical safety and data protection requirements and legislation
- The post holder with support the team in the appropriate management of all operational issues
- The post holder will work to continually improve processes and highlight opportunities for improvements to the platform
- The post holder will take the lead on all aspects of user experience on the platform and the creation of assets that can be used by the development team
- The post holder will also be actively involved in product specialist development and support work, providing second line operational support as required.
- Take a lead in the HICSS Commercial team on maintaining and developing the product
- The post holder will lead on the monitoring, reporting and analysis of system activity, supporting all required reporting.
- Testing and implementation of regular software updates.
General Duties:
1. Process management
1.1 Develop and maintain appropriate development processes and ensure that the team are working to these processes
1.2 Develop and maintain appropriate operational processes and ensure that the team are working to these processes
1.3 Continue to iterate these processes based on learning and feedback from the team and wider stakeholders
2. Service Development
2.1 Lead on development of new or updated modules as prioritised by the Trust, working with clinical teams (and sometimes patients or patient reps) to meet their requirements
2.2 Working with line manager, developers and suppliers to achieve the best strategic, cost optimised solutions
2.3 Take the lead on all aspects of user experience, creating assets for developers to use
2.4 Take responsibility for ensuring consistency in design and development across the entire product suite
2.5 Identify opportunities for improving the service and feed these in to the governance process on service developments.
3. Operational Support
3.1 Support the team in the appropriate management of all operational issues
3.2 Provide 2nd line operational support to HICSS principal analysts dealing with queries from patients and clinical teams
3.3 Train and mentor new members of HICSS team and deliver specialist training, where required, to other staff within the Trust.
3.4 Handle customer queries appropriately in line with data protection law and Trust governance/Caldicott standards
4. System Testing
4.1 Take ownership of new software releases/applications and supervise testing scenarios
4.2 Participate in new software roll outs, supporting staff and managing appropriate communications (as per communication plan)
4.3 Test all changes appropriately as per internal testing process.
4.4 Ensure changes are applied and run correctly against all pathway instances.
5. Reporting
5.1 Take the lead in monitoring/analysis of system activity
5.2 Analyse sometimes complex system activity data, compiling disparate data sets (Google Analytics, SQL server reporting) to highlight service levels, potential issues and opportunities for improvements.
5.3 Support the development of regular reporting to clinical teams, senior management and the digital programme delivery group
5.4 Support all other regular reporting as required
6. General
6.1 Liaise with our system suppliers on issues relating to data quality errors or system faults. Check and authorise data amendments in response to issues logged.
6.2 Deal with all of the more complex/time consuming support issues, dealing with conflicting priorities and interruptions
6.3 Make sure calls are logged accurately on the Service Desk system (JIRA) and records are amended and updated where necessary.
6.4 Respond in accordance with service level agreements to all HICSS calls forwarded by the Trust IT Service Desk.
6.5 Help to manage and maintain all documentation
6.6 To communicate all changes to relevant stakeholders.
6.7 Work in partnership with the all other support teams to form good working links across the division.
6.8 Undertake any other task consistent with grade and experience as determined by line manager or senior manager within Informatics.
Do you have these skills?
IF YES … We look forward to hearing from you soon!
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our bank members who are not clinically exempt from vaccination to get vaccinated.
In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –
- Competitive Pay Rates - work this week, get paid next week!
- Dedicated consultants
- Flexible working options
- Free DBS and free training
- Build holiday allowance
- Support when you need it – 24/7 365 days
- Stakeholder pension scheme
Who are NHS Professionals?
NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.
Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS.
Register today for various flexible working options and long-term placement opportunities.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Salary: £17.24-£24.82 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
- Work from home
Schedule:
- Monday to Friday
Experience:
- Team management: 2 years (required)
- Product management: 2 years (required)
Work Location: Remote
Reference ID: NHSPITPLVC
