Customer Service Advisor

Customer Service Advisor United Kingdom

Serco Workforce Solutions
Full Time United Kingdom 10.18 GBP HOURLY Today
Job description

Here at Serco we are one of the leading providers of outsourced customer services on behalf of central and local Government organisations.


What you’ll need to do the role:


As a Customer Service Advisor you’ll be the first point of contact for one (or a number of) public services. Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns – and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as you go.


You won’t be doing this alone though. Everyone who joins us receives all the training and shadowing they need before they start fielding active calls. You’ll also receive support from your friendly team members and your manager.

And you’ll go home at the end of the day with the satisfaction of knowing that you’ve made a difference to someone.

Why Serco


Great people
- You only have to spend a few moments in our centres to realise that we have a special people-driven culture. Our diverse and caring workforce supports the public and each other.

A world of opportunities - With over 1,000 people across various sites, Serco is one of the leading public sector providers of customer services. Many of our temp workers take up permanent positions and go onwards and upwards within our business – whilst many others are happy with a temp role that fits around your lifestyle.

Meaningful and vital work - The nature of our business means you will do interesting work that matters, and as one of the first ports of call for people looking to access public services, you’ll be a true front line worker.


What we offer

  • Weekly pay
  • Ongoing career opportunities
  • Required to work from the office


Required to work 37.5 hours a week, 7.5hrs (5 days out of 7). Flexible to work from Monday-Sundays between 8am-8pm)



Essential Requirements:

  • Full Valid Passport
  • Two Proof of addresses
  • Lived in the UK for the last 3 years
  • Proof of national insurance (P45/P60 or Payslip)

Customer Service Advisor
Serco Workforce Solutions

www.serco.com
Hook, United Kingdom
Rupert Soames
$5 to $10 billion (USD)
10000+ Employees
Company - Public
HR Consulting
1987
Related Jobs

All Related Listed jobs

Kitchen Assistant
Bramley Court Cambridge, East of England, England 10.5 GBP HOURLY Today

Were proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day. Refer a Friend bonus of up to 1000.

delivery driver
Vigilo Training Limited Crawley, West Sussex, South East England, England 27810 - GBP HOURLY Today

***IMMEDIATE STARTS AVAILABLE***

Our client in Gatwick are urgently looking to recruit delivery drivers, driving a 3.5T Long...

Kitchen Assistant
Tonkotsu Restaurants London, England 12.4 GBP HOURLY Today

You will have a genuine passion for hospitality that will ensure our customers and staff feel welcome and looked after.

SEN Teaching Assistant Essex
The Ohub 25 - 30 GBP HOURLY Today

Delivery will be within identified and agreed location this could be school, pupils home or external venue. Liaise with class teacher if school based.

Social Media Marketing
Trinstar LLC Remote 6.25 - 7.5 GBP HOURLY Today

Need an individual experienced in social media marketing, preferrably facebook marketplace, offerup, next door, 5 mile. Social media: 1 year (preferred).