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Customer Service Advisor

West Malling - Kent

Office/Home

What it's like to work at SearchFlow:

If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We also love a good work social and team building events.

As well as this we offer:

• 25 days’ holiday, with optional 5 days unpaid leave per year
• Remote working enabled
• Cycle to Work scheme
• Focus on training and career progression
• Competitive salary

The Opportunity

As a Customer Service Advisor, you will be part of an award-winning team that is responsible for ensuring that our customers experience is of the highest standard. You will be required to handle written and verbal queries professionally, promptly, and efficiently whilst delivering within the business set KPI’s. There will be a strong focus on first time resolution and excellent customer service.

The role will involve:

· Providing helpdesk/order fulfilment style support and advice via email and telephone, to our customers.

· Navigating SearchFlow systems and with a strong understanding of processes

· Providing excellent customer service

· Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process.

· Investigating and offering a timely response to customer enquiries and informal complaints

· Taking ownership of queries and actions appropriately.

· Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s.

· To work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores.

· Understanding all SearchFlow products, procedures and systems.

· Achieving Silver or equivalent on quality scores.

About you

You will be proactive and self-motivated with excellent communication skills, both verbal and written. You will also have strong attention to detail with customer service at your core. You will also be committed to progressing your own learning and development. You will also have/be:

· Previous experience in a customer services environment.

· Good organisational skills and attention to detail.

· Competent with Excel, Word & PowerPoint.

· Able to demonstrate excellent customer service skills

· Quick and accurate data entry skills.

· Ability to multi-task, work flexibly and under pressure to meet deadlines and targets.

About Us

Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we’ve touched 1 in 4 property transactions.

We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency.

If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• What is your desired salary?

Work Location: Hybrid remote in West Malling

Reference ID: GH507