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Working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via the face to face, telephone and email customer channels. Agile working will be considered when fully trained.

To do this, you will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a ‘Customer First’ attitude to working.

Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential, as full training will be provided. If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you.

You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face to face and be able to deal with their enquiries efficiently.

We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.

For an informal discussion about this role, please email our Customer Services Team Leader(s) as follows: [email protected] or [email protected]
and leave your contact information including a telephone number and they will get back to you.

Our method of application is online by following the link. If you are unable to apply on-line please contact 01788 533564, or e-mail: [email protected] for further assistance.