Customer Service Advisor Coventry, England
Job description
Job Advert
A new opportunity has been created at Daimler Truck/EvoBus UK Ltd for a Customer Service Advisor.
The Company
Daimler Truck work for all who keep the world moving. As a global company with over 100,000 employees worldwide, they know that different ideas, perspectives, and origins move them forward and team spirit makes them succeed.
Home to four bus and coach brands, EvoBus (UK) Ltd is responsible for the sale of Mercedes-Benz and Setra vehicles backed by their service brand, OMNIplus and their used vehicle sales brand known as BusStore.
The Role
Are you compelled to provide excellent customer service and looking for a fresh opportunity? If so, this exciting position is waiting for you…….
You will: Manage the entire customer service experience from initial contact to vehicle completion and hand over. Schedule work in line with customer requirements and workshop capacity. Raise orders for work for both warranty and non-warranty maintenance and repairs. Where necessary, raise estimates and explain the costings to our customers as well as assisting retail invoicing when required.
About you
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers. A well-presented individual with the desire, attitude, and character to succeed. Proven experience in a customer service role. You will have good organisation and administrative skills and ideally a knowledge of SAP, BusDoc and other Daimler specific packages. Motor trade, automotive or car dealership experience is preferred.
On Offer
Salary up to £32,000 per annum, plus shift allowance and performance related annual bonus.
39 hour working week (Monday to Friday between 07:00 and 18:00).
33 days paid holiday per year inclusive of statutory UK holidays.
Life assurance (4 x salary) from day 1.
Group personal pension scheme.
Private medical insurance.
Employee Assistance Program.
Our Process
When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.
