Customer Service Advisor Warwick, West Midlands, England
Job description
Trainee Position
Are you interested in working with an enthusiastic team in an exciting environment, where customer service is paramount?
Our client is a fast paced growing business who have increased their GWP from 8 million to 12 million in 4 years. They are now looking to hire a Trainee Customer Service Advisor. No experience necessary although exposure to customer service roles would be an advantage.
As a member of the team you can expect full training and support. Attractive remuneration and opportunities to progress with a clear personal development plan in place for you. The culture within the agency is positive and fresh and they offer full support to all employees and actively promote the ethos of doing what you are best at.
What we need from you as a Trainee Customer Service Advisor:
- No experience necessary although exposure to customer service roles would be an advantage
- Be friendly, pro-active and ready for a challenge
They have at least one role available but due to internal movement, they are likely to have additional positions available – this could be located at any of their offices in:
Warwick, Stratford upon Avon, Henley-in-Arden and Pershore.
There would be a requirement, potentially to be available, for training at any of the sites however this will be discussed at interview stage.
Responsibilities and Duties:
- Inbound calls from customers processing changes to car, home and equine policies
- Occasionally will do new business quotes when required
- Ensuring correct documentation is printed and forwarded to customer in correct timescales
- Supporting colleagues with queries/adhoc tasks such as taking payments over the phone
- Liaising with underwriters to get the best outcome for the customer whilst maintaining a logical business outcome
Training:
- Full training and support offered to gain necessary ‘licensing’ for role. Beyond that PDP created to outline roadmap of progression depending on personal desire
Salary/Package: £18,000 to £21,000 per annum. Hours: Monday to Friday: 9am to 5pm. No weekends. Open to part time or flexible hours within the opening hours. Ability to work from home as and when.
Benefits:
- 25 days holiday entitlement plus Bank Holidays
- 100k death in service scheme
- Pension matched up to 4%
- Comprehensive social budget and activities planned throughout the year
- Access to Agency bonus scheme enabling a share of the profit
Please Apply Now!
Job Types: Full-time, Part-time, Permanent
Salary: £18,000.00-£21,000.00 per year
Benefits:
- Company pension
- Flexitime
- Life insurance
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Experience:
- customer service (advantage): 1 year (preferred)
Work Location: One location
