Customer Service Advisor Glasgow, Scotland
Job description
Customer Service Advisor (Permanent)
Grade 3, £22,576-£24,457
Progressing to Grade 4, £24,771 - £26,677in line with development programme
35 hour per week, Monday to Friday
Job purpose:
First point of contact for all tenants and customers, providing a customer focussed call handling service to all departments across the organisation.
Providing a ‘resolve at first point of contact’ approach to queries, complaints, and solutions for our customers.
Essential criteria:
Experience working in a customer service environment.
ICT Competent, with ability to learn new ICT quickly.
Positive solution focussed attitude to work.
You will:
be enthusiastic, self-motivated, and committed to excellent customer service.
have excellent communication and organisational skills.
be adaptable with the ability to manage competing deadlines.
be calm under pressure and work to achieve a positive outcome for customers.
We will provide:
40 days leave per year (plus carer leave, emergency leave, etc)
7.7% or 4% employer pension contribution
life assurance (x1 yearly salary)
employer paid qualifications, training and professional memberships
generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay)
enhanced sick pay benefit (up to 6 months full pay)
agile working options
reward and recognition incentives
24/7 employee support (plus Health and Wellbeing initiatives)
green initiatives (cycle to work, season ticket loans, pool cars)
We are committed to developing our people and helping them maximise their potential.
Due to internal promotions and development opportunities, we are in an exciting position to offer a range of opportunities, from graduate trainees, entry level positions and technical specialists we have an opportunity suitable for all.
If you are interested in developing in your career and enjoy working in a dynamic and fast-changing environment, visit our websitefor more information about these opportunities.
To apply for this post, visit our website to complete our online application form by 22 August 2023. (CVs are not accepted). Interview will be held 31 August 2023.
Our application form has been designed to be accessible on various platforms (e.g. phone / tablet / PC). Depending on the device used, you may need to save a copy of the form prior to completing.
Job Type: Permanent
Salary: £22,576.00-£26,677.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Sick pay
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Glasgow
Reference ID: 527
