Customer Service Advisor High Wycombe, England
Job description
We are currently recruiting for 1 x Customer Service Advisor
PSV Glass & Glazing Ltd is an established market leader in its field within the Bus, Coach and Rail industries. Following an increase in business, a new and exciting position has arisen within our Sales Office.
Salary: £27,444 pa, Pension, DIS Benefit
Location: The role will be based at our Headquarters in High Wycombe, Buckinghamshire
Hours of Work: 41.25 hours per week
Holiday: 22 days plus Bank Holidays increasing with length of service after 3 years
As part of our customer service team, you will be an advisor dealing with all incoming customer enquiries via telephone and email. You will be responsible for processing orders and booking in our installation jobs for any of our 6 depots. In addition, you will also:
·Identify, quote and process any customer enquires or orders
·Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns and queries
·Work on any office reports assigned to you by our Sales Office Manager
·Be responsible for any administrative tasks assigned to you by the Sales Office Manager or Supervisors
·Work closely with all departments within our national distribution and installation business
Do I need experience in a similar role?
Due to the niche market that we work within, full training will be provided for this role. However, previous experience in an office administration, customer service or call centre role is essential.
What kind of candidate are we looking for?
In order to be successful in this role, we believe that you must have excellent interpersonal and communication skills with an ability to work to strict deadlines. Excellent attention to detail will also be required along with excellent proficiency using Microsoft Office (e.g. Word and Excel). We would like a highly motivated and enthusiastic person to join our expanding team.
Benefits
- Competitive starting salary with regular reviews as you progress with training.
- Company Life Insurance Scheme (Pay-Out at three times your gross salary tax free to your chosen beneficiary).
- Company Pension Scheme
- Generous Holiday entitlement increasing with length of service after 3 years.
- Virtual GP, second opinion and physiotherapy.
- Employee Assistance Scheme (EAP) available to employees and close family
- Private Medical Insurance Scheme
- Employee Savings & Discounts
- Cycle 2 Work Scheme
- Let’s Connect Technology Scheme
- ULEV Car Scheme
- Eye Care Scheme
Job Type: Full-time
Salary: £27,444.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Store discount
Schedule:
- Day shift
Ability to commute/relocate:
- High Wycombe, HP12 4HJ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: CSA 31.1.23
