Job description

About us

PAD London is a small business in London. We are professional, supportive and inclusive.

Our work environment includes:

• Growth opportunities

We're looking for a Customer Service Representative to help us keep our client's vehicles in working condition. The right candidate will have prior automotive experience, a desire to work with customers and an interest in following detailed instructions.

Responsibilities:

• Receive customer requests and solve customers' problems.
• Keep customers informed about the progress of their requests.
• Answer questions from customers.
• Act as a liaison between technical support and customers.
• Communicate with customers and vendors via email, phone, and instant messaging.
• Develop relationships with new customers and track their satisfaction level.
• Maintain customer records such as order histories and contract information.

Job Type: Full-time

Salary: £23,174.00-£25,066.00 per year

Benefits:

• Company events
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: One location