Customer Service Advisor Leicester, England
Otis
Full Time
Leicester, England
17795 - 20000 GBP ANNUAL Today
Job description
Date Posted:
2022-04-06-07:00
Country:
United Kingdom
Location:
Otis & Subsidiaries Leicester, 123 Abbey Lane, Leicester, LE4 5QX, UK.
Customer Service Advisor
Weekdays: Monday – Friday 8:00am – 4:00pm
Competitive Salary + Pension + Benefits
At Otis, we move billions of people every day. How? Through our talented team of more than 69,000 employees who are passionate about what we do and what’s next. From our foundation of excellent products (escalators, elevators and moving walkways) to our next chapter of digital transformation, this is a great time to join us as a Customer Service Advisor working within our Otisline Contact Centre Team.
Working in our Customer Care Centre, you will be responsible for:
- Acting as the primary interface between our internal and external customers
- Ensuring all customer queries are dealt with promptly and efficiently
- Assigning emergency breakdown calls to our team of skilled and qualified Engineers
- Ensuring all customer and engineer queries are dealt with promptly and efficiently
- Maintaining Otis Business Systems updates with specific, accurate information
- Ordering parts, providing quotes and ensuring that delivery commitments to our National Accounts are being met.
To be successful for this role you must be able to demonstrate that you have:
- A passion for excellent customer service
- The ability to develop long-standing, professional relationships
- Excellent written and verbal communication skills
- A team-player mindset and also able to work in a fast-paced environment
What can we offer you?
- Competitive Basic Salary
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme
- A culture which encourages innovative ideas and appreciates our talent is the key to our success
We welcome applications from customer service agents, customer service advisors, customer service representatives, dispatchers, and administrators who are looking for their next career move and live within a commutable distance of our Leicester site (LE4 5QX).
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .
Otis
www.otis.com/corporate/careers
Farmington, United States
Judy Marks
$10+ billion (USD)
10000+ Employees
Subsidiary or Business Segment
Transportation Equipment Manufacturing
1854
