Customer Service Advisor Glasgow, Scotland
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About the job
Job summary
Ofgem exists to ensure a safe and sustainable energy supply to the households and businesses of Great Britain. As the industry regulator, we promote the highest standards of customer care and work with industry partners to ensure that our energy system and supporting infrastructure is safe, resilient and sustainable.
We now opportunities available for enthusiastic customer service professionals who are motivated by the opportunity to work on a range of high-profile schemes. Typically, you’ll be answering emails and resolving queries and throughout it’s important that you are highly responsive, customer focused and can demonstrate empathy and understanding. You’ll be part of a highly supportive team, working with experienced colleagues who will encourage your professional development.
Job description
If you choose to be part of our team you can expect plenty of opportunity to develop your knowledge and experience, with the professional support you need to reach your full potential. We now have a range of roles available across a range of schemes.
It’s important that you enjoy working in a fast-paced environment, and that you can bring good attention to detail to ensure agreed processes and requirements are met. Good communication skills, in writing and in person, together with the ability to coordinate your work to meet competing deadlines will be key. It’s also essential that you can work well in a team environment, taking a flexible approach to meeting shared objectives. Excellent customer service is at the core of this job, so you’ll already have some practical experience in a customer focused setting.
We are hosting a virtual recruitment event on Tuesday 28th of February from 12noon – 1pm. This event will be a great opportunity for you to learn more about this role and you will also have the opportunity to ask questions of the panel. To register for free tickets, please follow this link: https://www.eventbrite.co.uk/e/ofgem-enquiries-and-engagement-team-recruitment-event-tickets-552604935237
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Person specification
- Excellent verbal and written communication skills.
Ability to organise and prioritise a shifting workload.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Please refer to the Candidate Pack attached for full details.
Benefits
Things you need to know
Selection process details
You will then be asked to complete x2 application questions (250 words per question).
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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