Customer Service Advisor

Customer Service Advisor Glasgow, Scotland

OFGEM
Full Time Glasgow, Scotland 20971 - 23449 GBP ANNUAL Today
Job description

Details

Reference number

272300

Salary

£20,971 - £23,449

Job grade

Administrative Officer
Level 1a

Contract type

Permanent

Business area

OFGEM - Eserve

Type of role

Administration / Corporate Support
Contact Centre

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Glasgow

About the job

Job summary

Ofgem exists to ensure a safe and sustainable energy supply to the households and businesses of Great Britain. As the industry regulator, we promote the highest standards of customer care and work with industry partners to ensure that our energy system and supporting infrastructure is safe, resilient and sustainable.


We now opportunities available for enthusiastic customer service professionals who are motivated by the opportunity to work on a range of high-profile schemes. Typically, you’ll be answering emails and resolving queries and throughout it’s important that you are highly responsive, customer focused and can demonstrate empathy and understanding. You’ll be part of a highly supportive team, working with experienced colleagues who will encourage your professional development.

Job description

If you choose to be part of our team you can expect plenty of opportunity to develop your knowledge and experience, with the professional support you need to reach your full potential. We now have a range of roles available across a range of schemes.

It’s important that you enjoy working in a fast-paced environment, and that you can bring good attention to detail to ensure agreed processes and requirements are met. Good communication skills, in writing and in person, together with the ability to coordinate your work to meet competing deadlines will be key. It’s also essential that you can work well in a team environment, taking a flexible approach to meeting shared objectives. Excellent customer service is at the core of this job, so you’ll already have some practical experience in a customer focused setting.

We are hosting a virtual recruitment event on Tuesday 28th of February from 12noon – 1pm. This event will be a great opportunity for you to learn more about this role and you will also have the opportunity to ask questions of the panel. To register for free tickets, please follow this link: https://www.eventbrite.co.uk/e/ofgem-enquiries-and-engagement-team-recruitment-event-tickets-552604935237


#LI-AD1

Person specification

  • Excellent verbal and written communication skills.

  • Ability to organise and prioritise a shifting workload.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Working Together
  • Communicating and Influencing
  • Delivering at Pace
  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • Please refer to the Candidate Pack attached for full details.

Benefits

Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to complete x2 application questions (250 words per question).

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team :

Customer Service Advisor
OFGEM

www.ofgem.gov.uk
London, United Kingdom
Jonathan Brearley
Unknown / Non-Applicable
501 to 1000 Employees
Government
Energy & Utilities
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