Customer Service Advisor

Customer Service Advisor Ross on Wye, England

Now Storage Ltd
Full Time Ross on Wye, England 25000 - 27000 GBP ANNUAL Today
Job description

Job description – Customer Service Advisor

Full Time Customer Service Advisor to join our small team.

About Company

Now Self Storage is a family run business based in Ross on Wy. Operating from
16 locations nationwide with further plans to expand.

We are adding to our established & knowledgeable team to ensure that we can continue to meet future growth plans.

Your role will see you:

- Following up new enquiries and guiding potential customers through the process focusing on gaining new business.

- Answering queries from new and existing customers via email, phone and live chat.

- Follow set sales process. Full Training provide.
- Processing online bookings made over the phone or via our website
- Processing payments

Skills Required:

· Previous customer facing role.
· Self-Starter with a ‘Can Do’ attitude
· Ability & Attitude to go above and beyond
· Organised, good administration skills
· Professional customer service & administration skills
· Good communication skills – both written and oral
· Confident IT Skills
· Hands On / Flexible working style
· A full UK driving licence

Benefits:

  • Casual dress
  • Company pension
  • On-site parking
  • Sick pay

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Job Types: Full-time, Permanent, Apprenticeship

Opportunity for some days to be worked at home.

Hours & Pay

Working Hours – 40 per week – Full Time (options for more hours overtime)

Working Days: 3 week rota including some weekend work. Shared with 2 other people.

Week 1 - Monday - Tuesday - Wednesday - Thursday - Friday

Week 2 - Monday - Tuesday - Friday - Saturday - Sunday (can be worked from Home)

Week 3 - Monday - Thursday - Friday - Saturday

Salary: £25,000pa

Bonus: £1500 - £2000pa

OTE: £26,500 - £27,000

Job Types: Full-time, Permanent, Apprenticeship

Salary: £25,000.00-£27,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location: One location

Customer Service Advisor
Now Storage Ltd

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