Customer Service Advisor Newport, Newport, Wales
Job description
Closing Date: Monday 12 June
Shortlisting Date: Tuesday 13 June
Salary: £24,140.59 pro rata
Contracts:
20 Hours / 12 months FTC
21 Hours / 12 months FTC
About the vacancy:
Our customers are at the heart of everything we do, and you will be at the heart of delivering high quality customer focused services to NCH customers by delivering, promoting and supporting a ‘right first time’ approach to customer enquiries, ensuring consistency of service across different communication channels and touch points.
You will make effective use of our digital systems to ensure that we display impressive customer recognition and deliver our commitment to providing services which delight
Excellent communication skills are paramount to this role, always ensuring a polite and courteous manner. You’ll be working closely with our customers and colleagues, so it’s essential that you can create and maintain strong working relationships.
You must have experience of working in a customer service role ideally within a call centre environment, have a can-do approach to resolving customer enquiries and a commitment to delivering great customer service. You will be a positive motivator with the ability to support others to deliver effective services
This role will be based in our Customer Contact Centre although will involve some agile working, you will be the first point of contact for resolution / customer care via our telephone and digital channels.
You must be available between 8am-6pm as shifts will operate between these hours. No weekends.
(Please refer to the attached role profile for more information.)
For further information about the role, please contact [email protected]
Application Process:
We require an application form to be completed for every role.
We understand that everybody is unique, and we’re committed to making sure our application process is accessible to all. If you need additional support throughout our application process, we’ll do everything we can to accommodate your personal requirements.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Your NCH, our comprehensive benefits package:
We believe NCH is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
Enhanced Pension Scheme:
We operate two pension schemes, one with Aviva Pensions, and one with the Local Government Pension Scheme (LGPS). Aviva Pensions is a defined contribution pension scheme. LGPS is a defined benefit pension scheme with generous employer contribution values. You may be able to transfer in any other pension you have within your first year of service.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years’ service.
Agile Working Policy (dependent on role):
NCH work with the philosophy that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave and a sabbatical leave policy.
Development:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
About Newport City Homes
Newport City Homes (NCH) has a significant presence in South-East Wales, we have a responsibility to make sure our customers, communities and colleagues are given opportunities to grow and succeed as we respond to the significant challenges ahead.
Here at NCH, our true responsibility is to ensure that we create an environment that is equal and fair for all, but this does not mean simply treating everyone the same. As an employer we want everyone to feel supported, valued and treated with respect and kindness, this touches on every aspect of who we are as an association and is one of the cornerstones of how we work. That is why inclusion is one of our values and why we are building our systems, processes and actions around positively promoting a sense of belonging.
As a housing provider our ambition is to provide an excellent customer experience, we want to grow and develop our homes and communities and to be agile and innovative in our approach to solving problems and making decisions. We have three strategic commitments that cut across all our activities and decisions and collectively they enable us to achieve our NCH Strategy 2025, by ensuring we make joined up decisions and choices that make the best use of our resources, have the greatest combined impact and make a positive difference.
Our Values
Active – We take action and get things right first time
Collaborative – We work hard to earn the trust of customers and colleagues
Inclusive – We celebrate our differences and embrace diversity in people and ideas
Trusted – Individually we’re good, but together we’re great
Our goal is to be a diverse workforce that is representative of the diverse communities we serve. We actively encourage applications from candidates within underrepresented and minority communities.
