Customer Service Advisor

Customer Service Advisor Kidlington, England

Network Plus
Full Time Kidlington, England 25000 GBP ANNUAL Today
Job description

Customer Service Advisor

Our Company

Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility.

Network Plus is now one of the UK’s leading utility and infrastructure providers, with offices and depots stretching from Carlisle to the South coast. We deliver services to clients and the public 24/7/365.

Core services include repair, maintenance, construction and installation of utility and infrastructure assets. We provide traffic management through our sister businesses; Go Traffic Management and Capital Traffic Management. Vegetation management and tree cutting activities are provided through EOS Contracting.

We pride ourselves on hiring and retaining fantastic people. We aim to be inclusive and respectful in the way we develop our people.

Our Role

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

We are looking for someone to:

  • Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
  • Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
  • Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
  • Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Experience and Knowledge

  • Experience of working within the Utilities sector is desired but not essential
  • Ideally, you’ll come from a customer service background
  • IT and system literate
  • Able to work in an organised manner to meet important deadlines

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.

Job Type: Full-time

Salary: Up to £25,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Gym membership
  • Health & wellbeing programme

Schedule:

  • Monday to Friday

Work Location: In person

Customer Service Advisor
Network Plus

Taipei, Taiwan
Unknown / Non-Applicable
1 to 50 Employees
Company - Public
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