Customer Service Advisor Wednesbury, England
Job description
Customer Service Executive
Location: Wednesbury
Working Schedule: Monday – Friday 40 Hours
Salary: £22,942 + Bonus
The Benefits
- 28 days’ holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
- Company sick pay
- Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay
- Comprehensive Learning and Development
- Personal Pension Plan
- Personal benefits for Theme park discounts, Childcare vouchers, Cycle to work scheme, Gym membership, Cinema discounts etc.
Key Responsibilities
- Deal with all customer issues/queries/requests for product and service information
- Support external Field Sales Managers in service expectations for all customers
- Accurately update and input customer details on to the CRM system
- Proactive outbound calls on a weekly basis to generate growth within the customer database
- Utilise reports for repeat orders, complete gap analysis and review customer trends
Your skills
- Excellent Customer Service Skills
- Proven track record building and maintaining customer relationships
- Positive and professional manner
- Excellent communication skills, written and verbal
- IT skills
- A team player with a collaborative approach
If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
Job Type: Full-time
Salary: £25,028.00 per year
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
