Job description

Customer Service Executive
Location: Wednesbury
Working Schedule: Monday – Friday 40 Hours
Salary: £22,942 + Bonus

The Benefits

- 28 days’ holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
- Company sick pay
- Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay
- Comprehensive Learning and Development
- Personal Pension Plan
- Personal benefits for Theme park discounts, Childcare vouchers, Cycle to work scheme, Gym membership, Cinema discounts etc.

Key Responsibilities

- Deal with all customer issues/queries/requests for product and service information
- Support external Field Sales Managers in service expectations for all customers
- Accurately update and input customer details on to the CRM system
- Proactive outbound calls on a weekly basis to generate growth within the customer database
- Utilise reports for repeat orders, complete gap analysis and review customer trends

Your skills

- Excellent Customer Service Skills
- Proven track record building and maintaining customer relationships
- Positive and professional manner
- Excellent communication skills, written and verbal
- IT skills
- A team player with a collaborative approach

If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!

Job Type: Full-time

Salary: £25,028.00 per year

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person