Customer Service Advisor Altrincham, England
Job description
At Monkhouse ‘service is everything’ and your job will be to service our customers to a high standard. We are currently a team of 14 and we are growing rapidly. During our peak season our team expands to 40 to ensure we provide the best service to our customers.
What’s the job
Practically this means handling inbound telephone orders and enquiries, responding to customer emails, and proactively updating customers on order delays.
What skills do I need
- Experience of using Microsoft Outlook and Excel.
- Excellent attention to detail.
- Well organised with excellent time management skills.
- Ability to deal with inbound & outbound telephone calls.
- Ability to prioritise workload.
- Professional and enthusiastic manner.
- Able to work calmly under pressure.
What personal attributes do I need
- Excellent verbal and written communication skills
- A 'can do' attitude
- Always striving to improve and up skill
- A team player
- Ability to adapt and take on other responsibilities when necessary
- An eye for detail when inputting data
What are my hours
We work at 40 hour per week from 08.30am to 5.00pm Monday to Friday. Weekend availability is only required during our peak season (July to September) and is dependent on the volume of work.
We do offer set days to work remotely outside of our peak season, October to April.
When can I start
Immediately!
Other things you might like to know
Our offices are based just a few minutes from Altrincham town centre. We have some great places to go and enjoy lunch from, all within walking distance.
We have free parking!
Unusually for a retail business, our quietest time is during Christmas so, the business shuts down throughout Christmas.
